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Last Week's Top Five Queries (21.09.2019 - 29.09.2019)

  • 01-10-2019 8:49am
    #1
    Irish Water: Mairead
    Closed Accounts Posts: 709 ✭✭✭


    1. I have a shared sewer with my neighbours. Do I need an agreement for this and how can I get a map proving this?

    You do not need an agreement to have a shared sewer, however if you would like your own private New Connection to our waste water connection, you can apply on our website.

    You can request a map of your wastewater connection from the Planning Department of your Local Authority. 

    2. I’m still waiting on my connection to be completed. What can I do?

    If you send a PM with the following details, we can follow up on this with our connections team:
    Your full name;
    Full address;
    Contact number;
    Reference number;
    Date of application; and
    Method of application

    Alternatively, you can email newconnections@water.ie and a member of the designated team can chase this up for you.



    3. I didn’t get prior notice to an outage.

    Sometimes, due to the nature of works, we are unable to provide prior notice for works. As soon as we receive any notice of works in an area, we update our website and tweet this on our designated Twitter page. 

    If you are unable to find notice of supply disruption affecting your property, and your cold, kitchen tap is without supply, please send a private message with your name, address and contact number and we can look into this.


    4. I sent you an email and haven’t received a response yet. Can you follow up?

    If you can confirm the following, we will be happy to help:

    - Your full name
    - Email address;
    - Address of query; and
    - Details on your query.


    5. I’ve noticed barriers left behind by crews. What should I do?


    If you notice any barriers left behind by our crews, please confirm the following details by Private message and a member of our team will be happy to help:

    - Your full name;
    - The exact location of the incident;
    - Your contact number; and
    - When you first noticed this.


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