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Completely locked out of Google account

  • 29-09-2019 02:25PM
    #1
    Homelander
    Registered Users, Registered Users 2 Posts: 4,939 ✭✭✭


    Something very strange has happened with my Google account. I've had it for probably 15 odd years. I have 2 step verification on for security reasons, always worked fine using my phone, but this morning, when I went to log in, it said I had no devices connected to my account. Though my phone still shows as a device in my Google account on my phone?

    Strange, I thought, and instead went for the "send me an SMS" option. None arrived. Resent, still doesn't work. Tried about 10 times over 2 hours and no codes ever arrived (they usually do just fine). Then I went for the 'generate security codes' option using my account on my 'offline' phone. Said all those codes are incorrect despite being generated from the Google app for my account?

    Now I am 100% locked out of my account on desktop. Can still use my phone, but I absolutely need desktop access. And I can't use my phone to change anything, as every time I do, it wants to run 2-step verification.

    There's no question of it being taken over or anything as checking my account through my phone, my phone number, device, etc are all correct. Does anyone please have any suggestions. What has happened here??


Comments

  • #2
    drunkmonkey
    Registered Users, Registered Users 2 Posts: 28,296 ✭✭✭✭drunkmonkey


    Did you turn on and off your phone? Can you text people ok?


  • #3
    Homelander
    Registered Users, Registered Users 2 Posts: 4,939 ✭✭✭Homelander


    Yes, restarted phone several times. Can text other people no problem. Under 'your devices' on my phone, both it and my tablet are listed on my phone. But when I go to any web browser, I can't use 2-step as it says no devices are on my account...and no SMS get through. Since this morning, so not some brief outage of service.


  • #4
    Wetbench4
    Registered Users, Registered Users 2 Posts: 1,230 ✭✭✭Wetbench4


    Homelander wrote: »
    Yes, restarted phone several times. Can text other people no problem. Under 'your devices' on my phone, both it and my tablet are listed on my phone. But when I go to any web browser, I can't use 2-step as it says no devices are on my account...and no SMS get through. Since this morning, so not some brief outage of service.

    Silly question, but are you absolutely, 100% sure that its the right google account? Did you try typing out the email address manually when logging in?


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