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Bought switch in June

katiek102010 · 2019-09-22 09:59:27

For my son. It's fully charged but won't turn on. The red joycon also keeps popping off Any ideas? Do I take it back to store or contact Nintendo directly

22-09-2019 9:59am

#1

katiek102010

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For my son. It's fully charged but won't turn on. The red joycon also keeps popping off

Any ideas? Do I take it back to store or contact Nintendo directly

0

Comments

#2 22-09-2019 10:08am

Sarn

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Have you tried holding the power button down for over 15 seconds and then turning it on again?

0
#3 22-09-2019 10:08am

Mr E

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It might be on, but hung. Hold down the power button for 30 seconds to force a shutdown, then press it again to turn it on?

^^ snap.

0
#4 22-09-2019 10:13am

Sleeper12

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katiek102010 wrote:

Any ideas? Do I take it back to store or contact Nintendo directly

Although your contract is with the store you are probably better off dealing with Nintendo. Most stores will exchange faulty goods in the first few weeks. Yours is 3 months old now. After that they will send them off to the manufacturer for warranty repair. It's simpler dealing directly with Nintendo. Availing of the warranty does not affect your statutory consumer rights.

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#5 22-09-2019 10:31am

katiek102010

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Thanks guys that worked. Crisis averted

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#6 22-09-2019 11:36am

Mr E

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Superb.

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