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iPhone X battery replacement

  • 18-09-2019 11:52pm
    #1
    HairySalmon
    Registered Users, Registered Users 2 Posts: 509 ✭✭✭


    My battery has degraded ridiculously quickly the last few months. I was looking up a replacement from Apple for 75 euro. It says that its free if the phone is in warranty, which it still is under its 2 year warranty.

    So is it free, or do I pay the replacement fee?


Comments

  • #2
    [Deleted User]
    Posts: 3,637 ✭✭✭ [Deleted User]


    Not really sure what you're asking that you haven't answered already yourself.

    https://support.apple.com/en-ie/iphone/repair/service/battery-power

    Just follow the instructions. 'Arrange a shipment' to send it to Apple for service (takes about a week turnaround time), or bring it to an AASP like CompuB who can do the battery replacement under Apple's warranty and will likely have it ready sooner as it's not being sent anywhere for the repair to be performed. Batteries are usually a stock item for ASP's so a 1-2 day turnaround for somewhere with a lot of service volume would be about normal.

    https://www.compub.com/support

    If you check with them, you may have the option to pay a fee to have the warranty repair performed while you wait or with a same day service or similar. Not sure and it varies from one ASP to another, so ask first. Any fee they will charge is just to bump you to the top of the queue, nothing to do with actually doing the repair or the part used, as Apple compensate them for those in any case.


  • #3
    BBMcQ
    Registered Users, Registered Users 2 Posts: 1,324 ✭✭✭BBMcQ


    HairySalmon wrote: »
    My battery has degraded ridiculously quickly the last few months. I was looking up a replacement from Apple for 75 euro. It says that its free if the phone is in warranty, which it still is under its 2 year warranty.

    So is it free, or do I pay the replacement fee?

    whats the % left?


  • #4
    Sad Professor
    Moderators, Category Moderators, Arts Moderators, Entertainment Moderators, Technology & Internet Moderators Posts: 22,693 CMod ✭✭✭✭Sad Professor


    HairySalmon wrote: »
    My battery has degraded ridiculously quickly the last few months. I was looking up a replacement from Apple for 75 euro. It says that its free if the phone is in warranty, which it still is under its 2 year warranty.

    So is it free, or do I pay the replacement fee?

    When Apple say “warranty” they most likely mean 1 year manufacturers warranty.


  • #5
    HairySalmon
    Registered Users, Registered Users 2 Posts: 509 ✭✭✭HairySalmon


    BBMcQ wrote: »
    whats the % left?

    79%
    Sad Professor wrote: »
    When Apple say “warranty” they most likely mean 1 year manufacturers warranty.

    I was on to support and they said it would be covered under consumer law if it was deemed that it had an issue.


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