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Eir account dispute

  • 13-09-2019 3:33pm
    #1
    cn1ll2b0
    Registered Users, Registered Users 2 Posts: 5 ✭


    I used to have an Eir broadband account which was terminated Jul 2019 and I was owed €80 by Eir. I got in touch with Eir for the refund a few time and was told it would be processed with a 10-day lead time. I haven't received the refund to date - there is a surprise...

    Can anyone here help with this issue here?

    There used to be Eir representatives / agents on Boards, not sure if they're still active?
    Tagged:


Comments

  • #2
    banie01
    Registered Users, Registered Users 2 Posts: 17,284 ✭✭✭✭banie01


    cn1ll2b0 wrote: »
    I used to have an Eir broadband account which was terminated Jul 2019 and I was owed €80 by Eir. I got in touch with Eir for the refund a few time and was told it would be processed with a 10-day lead time. I haven't received the refund to date - there is a surprise...

    Can anyone here help with this issue here?

    There used to be Eir representatives / agents on Boards, not sure if they're still active?

    They aren't.
    Noone other than Eir can help unfortunately that means jumping through their hoops and if necessary a ComReg complaint if they keep dragging their heels.


  • #3
    KeRbDoG
    Registered Users, Registered Users 2 Posts: 4,335 ✭✭✭KeRbDoG


    When I discovered that Eir had left the TalkTo section of boards I hit them up on Twitter - the issue I had was resolved very quickly, maybe try that?


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