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Unable to open eStatements

  • 13-09-2019 10:14am
    #1
    scarepanda
    Registered Users, Registered Users 2 Posts: 3,460 ✭✭✭


    Hi, 

    Has anyone else had the following issue and figured out a work-around? Im trying to gather some eStatements, but im unable to open the statements online. When i click the link an 'unexpected server response' error notice comes up. 

    It seems that a similar issue has been ongoing since last year. However from what i can see people have been able to view their statement once they click the link and use a work-around from there to download statements. I am unable however to view the statement. When i click the link an 'unexpected server response' error notice comes up. 

    This is very poor form and yet another reason to leave BOI. 


Comments

  • #2
    Bank of Ireland: Kathryne
    Closed Accounts Posts: 218 ✭✭Bank of Ireland: Kathryne


    Hi Scarepanda,

    Thanks for reaching out to us here on Boards.ie.

    We're sorry to hear that you're having difficulty opening your e-statements. We'd like to help you with this but to clarify, is the e-statement being opened as a new tab through your browser or a 3rd party programme like Adobe reader? Also which browser are you using to open the statements?

    We would recommend that you attempt to open your e-statements on a different device using a different browser to see if the statements will open for you.

    I hope this information helps but if you continue to experience any difficulty please link back in with us here with some more information.

    Many thanks,
    Kat


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