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What rights do I have as a customer?

  • 10-09-2019 9:31am
    #1
    Iseedeadpixels
    Registered Users, Registered Users 2 Posts: 5,076 ✭✭✭


    Hi hopefully this is in the right place if not please move to the correct forum :)

    So just 2 general questions, the first being do I have the right within my 14 day cooling off period to change from direct debit and pay in full without paying the extra charge for Direct debits? I was told I cant.

    2nd question : I requested a call from a supervisor, was told they dont make calls, but as soon as I mentioned complaining to a ombudsman I was told their complaints dept will call, now I get thats just ****ty CS being lazy but do I have a right to get a call from a manager/supervisor?


Comments

  • #2
    Stanford
    Registered Users, Registered Users 2 Posts: 1,194 ✭✭✭Stanford


    1. During the Cooling Offperiod you have the right to rescind or cancel the Contract with the existing Ts&Cs, you don't have the right to vary it, that is at the discretion of the company.

    2. You cannot demand who should and shouldn't call you.


  • #3
    Iseedeadpixels
    Registered Users, Registered Users 2 Posts: 5,076 ✭✭✭Iseedeadpixels


    Stanford wrote: »
    1. During the Cooling Offperiod you have the right to rescind or cancel the Contract with the existing Ts&Cs, you don't have the right to vary it, that is at the discretion of the company.

    2. You cannot demand who should and shouldn't call you.

    I never said demand :rolleyes: but at least thanks for the 1st answer thats all I needed to know.


  • #4
    Salary Negotiator
    Closed Accounts Posts: 1,148 ✭✭✭Salary Negotiator


    The Ombudsman won't accept your complaint until you've exhausted the internal complaint procedure of the company, so the rep on the phone was correct to get the complaints department to contact you.


  • #5
    Iseedeadpixels
    Registered Users, Registered Users 2 Posts: 5,076 ✭✭✭Iseedeadpixels


    Salary Negotiator wrote: »
    The Ombudsman won't accept your complaint until you've exhausted the internal complaint procedure of the company, so the rep on the phone was correct to get the complaints department to contact you.

    I worded it badly, I asked for a supervisor they said no, I asked for escalations and they dismissed it, it wasnt until I mentioned complaining outside of the company that I got help.

    You guys have answered my questions, I wasnt sure of what rights I had as a customer, mainly the direct debits and complaints but it really was poor customer service from them.


This discussion has been closed.
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