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Eir top up issues

  • 02-09-2019 10:03pm
    #1
    soiseztomabel
    Registered Users, Registered Users 2 Posts: 401 ✭✭


    Topped up through my online banking on Friday and have yet to get my credit. Tried the support service and got an automated voicemail to say their workers are “working on the issue”.

    Anyone else experiencing the same ****?


Comments

  • #2
    davyboy1975
    Registered Users, Registered Users 2 Posts: 781 ✭✭✭davyboy1975


    soiseztomabel wrote: »
    Topped up through my online banking on Friday and have yet to get my credit. Tried the support service and got an automated voicemail to say their workers are “working on the issue”.

    Anyone else experiencing the same ****?

    Is the issue with your bank or eir. I topped up friday and got the credit straightaway


  • #3
    soiseztomabel
    Registered Users, Registered Users 2 Posts: 401 ✭✭soiseztomabel


    davyboy1975 wrote: »
    Is the issue with your bank or eir. I topped up friday and got the credit straightaway

    The money left my account, contacted eir and the automated mail said they had issues. Deffo from the eir side based on the notification


  • #4
    Slippin Jimmy
    Registered Users, Registered Users 2 Posts: 6,033 ✭✭✭Slippin Jimmy


    If you are not happy with their automated response then I would suggest contacting them by phone. They will be able to provide you with a more up to date timeframe when you will have your credit.


  • #5
    soiseztomabel
    Registered Users, Registered Users 2 Posts: 401 ✭✭soiseztomabel


    Slippin Jimmy wrote: »
    If you are not happy with their automated response then I would suggest contacting them by phone. They will be able to provide you with a more up to date timeframe when you will have your credit.

    I finally nabbed someone from their customer service via chat box, apparently there is some works happening that has caused disruptions to the service. Kind of annoying but seeing as it’s the first time it has ever happened I’m willing to let it slide rather than making any hasty decisions.


  • #6
    Slippin Jimmy
    Registered Users, Registered Users 2 Posts: 6,033 ✭✭✭Slippin Jimmy


    soiseztomabel wrote: »
    I finally nabbed someone from their customer service via chat box, apparently there is some works happening that has caused disruptions to the service. Kind of annoying but seeing as it’s the first time it has ever happened I’m willing to let it slide rather than making any hasty decisions.

    Glad to hear that you got someone and found out what was wrong. It is unusual that whatever works they were carrying out caused such a delay. Usually these things are resolved within a day.


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  • #7
    zinfandel
    Registered Users, Registered Users 2 Posts: 234 ✭✭zinfandel


    anyone having problems with EIR top up, its been 24 hours now and nothing has come through, cant get any response fron text or chat


  • #8
    fire_man
    Registered Users, Registered Users 2 Posts: 1,059 ✭✭✭fire_man


    Have topped up with Eir mobile broadband, working fine on my phone but when guest tries to connect asking them to top up again.Any suggestions?



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