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LG 49SK8500 poor Dolby Vision picture

  • 30-08-2019 10:50pm
    #1
    RDMH
    Registered Users, Registered Users 2 Posts: 126 ✭✭


    Hi Lads,

    Got this TV from you just under a year ago and all was grand but recently noticed the picture quality has gotten really poor when it switches to Dolby Vision mode in Netflix app (basically dark scenes are hazy and panel seems to be constantly adjusting brightness). I've turned local dimming off (which should make it better, as too eye Motion Eye Care) and now I'm wondering if the panel has developed a fault?

    I've googled screen calibration this TV and tried all types of settings, dark scenes just really poor.

    Brightly lit scenes are the complete opposite, crystal clear.


    Any suggestions?

    Cheers

    Robert


Comments

  • #2
    Richersounds.ie: Kenny
    Company Representative Posts: 17,568 ✭✭✭✭Richersounds.ie: Kenny


    RDMH wrote: »
    Hi Lads,

    Got this TV from you just under a year ago and all was grand but recently noticed the picture quality has gotten really poor when it switches to Dolby Vision mode in Netflix app (basically dark scenes are hazy and panel seems to be constantly adjusting brightness). I've turned local dimming off (which should make it better, as too eye Motion Eye Care) and now I'm wondering if the panel has developed a fault?

    I've googled screen calibration  this TV and tried all types of settings, dark scenes just really poor.

    Brightly lit scenes are the complete opposite, crystal clear.


    Any suggestions?

    Cheers

    Robert
    Hi Robert.

    Sorry to hear you are not happy with the picture quality of the Dolby Vision from Netflix.
    Did you watch any other Dolby Vision content before the Netflix stuff?
    It could perhaps be the broadcast/stream that Netflix are putting out.
    I watch a lot of content via Netflix myself on my OLED and on dark backgrounds on a lot of their content the pixellation and movement is very noticeable but if I watch a Blu Ray or 4K movie its nearly reduced to Zero.

    You could perhaps contact LG directly for some trouble shooting, they will be able to talk you through the settings while you have the TV in front of you.
    You can get them on 03448475454.

    They will know the product inside out.

    Let me know the outcome and if there think there is a fault we can arrange for an engineer to call out to you.


  • #3
    RDMH
    Registered Users, Registered Users 2 Posts: 126 ✭✭RDMH


    Richersounds.ie: Kenny wrote: »
    RDMH wrote: »
    Hi Lads,

    Got this TV from you just under a year ago and all was grand but recently noticed the picture quality has gotten really poor when it switches to Dolby Vision mode in Netflix app (basically dark scenes are hazy and panel seems to be constantly adjusting brightness). I've turned local dimming off (which should make it better, as too eye Motion Eye Care) and now I'm wondering if the panel has developed a fault?

    I've googled screen calibration  this TV and tried all types of settings, dark scenes just really poor.

    Brightly lit scenes are the complete opposite, crystal clear.


    Any suggestions?

    Cheers

    Robert
    Hi Robert.

    Sorry to hear you are not happy with the picture quality of the Dolby Vision from Netflix.
    Did you watch any other Dolby Vision content before the Netflix stuff?
    It could perhaps be the broadcast/stream that Netflix are putting out.
    I watch a lot of content via Netflix myself on my OLED and on dark backgrounds on a lot of their content the pixellation and movement is very noticeable but if I watch a Blu Ray or 4K movie its nearly reduced to Zero.

    You could perhaps contact LG directly for some trouble shooting, they will be able to talk you through the settings while you have the TV in front of you.
    You can get them on 03448475454.

    They will know the product inside out.

    Let me know the outcome and if there think there is a fault we can arrange for an engineer to call out to you.
    Thanks, I've an LG OLED TV too and no such issues, it's almost like having your phone on auto brightness with screen resolution struggling to cope with well lit dark scenes if that makes any sense. It's not the feed from Netflix, they have other 4k content that's fine and even normal HD content is fine. HDR content on Amazon Prime is also perfect, it's just Dolby Vision that it's struggling with.

    I'll give LG a call to see what they say. 

    Cheers


  • #4
    Richersounds.ie: Kenny
    Company Representative Posts: 17,568 ✭✭✭✭Richersounds.ie: Kenny


    RDMH wrote: »
    Richersounds.ie: Kenny wrote: »
    RDMH wrote: »
    Hi Lads,

    Got this TV from you just under a year ago and all was grand but recently noticed the picture quality has gotten really poor when it switches to Dolby Vision mode in Netflix app (basically dark scenes are hazy and panel seems to be constantly adjusting brightness). I've turned local dimming off (which should make it better, as too eye Motion Eye Care) and now I'm wondering if the panel has developed a fault?

    I've googled screen calibration  this TV and tried all types of settings, dark scenes just really poor.

    Brightly lit scenes are the complete opposite, crystal clear.


    Any suggestions?

    Cheers

    Robert
    Hi Robert.

    Sorry to hear you are not happy with the picture quality of the Dolby Vision from Netflix.
    Did you watch any other Dolby Vision content before the Netflix stuff?
    It could perhaps be the broadcast/stream that Netflix are putting out.
    I watch a lot of content via Netflix myself on my OLED and on dark backgrounds on a lot of their content the pixellation and movement is very noticeable but if I watch a Blu Ray or 4K movie its nearly reduced to Zero.

    You could perhaps contact LG directly for some trouble shooting, they will be able to talk you through the settings while you have the TV in front of you.
    You can get them on 03448475454.

    They will know the product inside out.

    Let me know the outcome and if there think there is a fault we can arrange for an engineer to call out to you.
    Thanks, I've an LG OLED TV too and no such issues, it's almost like having your phone on auto brightness with screen resolution struggling to cope with well lit dark scenes if that makes any sense. It's not the feed from Netflix, they have other 4k content that's fine and even normal HD content is fine. HDR content on Amazon Prime is also perfect, it's just Dolby Vision that it's struggling with.

    I'll give LG a call to see what they say. 

    Cheers
    No worries Robert.

    Let us know what they say.

    If they say there could be an issue please ask them for a reference number so we can tie it up with the engineer should he have to call out to you.
    These details can be emailed to our service guys at Service@Richersounds.ie


  • #5
    RDMH
    Registered Users, Registered Users 2 Posts: 126 ✭✭RDMH


    Richersounds.ie: Kenny wrote: »
    No worries Robert.

    Let us know what they say.

    If they say there could be an issue please ask them for a reference number so we can tie it up with the engineer should he have to call out to you.
    These details can be emailed to our service guys at Service@Richersounds.ie

    Will do.


  • #6
    Richersounds.ie: Kenny
    Company Representative Posts: 17,568 ✭✭✭✭Richersounds.ie: Kenny


    RDMH wrote: »
    Richersounds.ie: Kenny wrote: »
    No worries Robert.

    Let us know what they say.

    If they say there could be an issue please ask them for a reference number so we can tie it up with the engineer should he have to call out to you.
    These details can be emailed to our service guys at Service@Richersounds.ie

    Will do.
    Keep me posted.


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  • #7
    RDMH
    Registered Users, Registered Users 2 Posts: 126 ✭✭RDMH


    Richersounds.ie: Kenny wrote: »
    RDMH wrote: »
    Richersounds.ie: Kenny wrote: »
    No worries Robert.

    Let us know what they say.

    If they say there could be an issue please ask them for a reference number so we can tie it up with the engineer should he have to call out to you.
    These details can be emailed to our service guys at Service@Richersounds.ie

    Will do.
    Keep me posted.
    Hi Kenny, just sent an email to the service email address you provided above. I've tried everything to resolve this but eventually had to call LG as you recommend and they are unable to do anything else as all settings are correct. Look forward to hearing from you soon and getting this fixed once and for all.


  • #8
    Richersounds.ie: Kenny
    Company Representative Posts: 17,568 ✭✭✭✭Richersounds.ie: Kenny


    RDMH wrote: »
    Richersounds.ie: Kenny wrote: »
    RDMH wrote: »
    Richersounds.ie: Kenny wrote: »
    No worries Robert.

    Let us know what they say.

    If they say there could be an issue please ask them for a reference number so we can tie it up with the engineer should he have to call out to you.
    These details can be emailed to our service guys at Service@Richersounds.ie

    Will do.
    Keep me posted.
    Hi Kenny, just sent an email to the service email address you provided above. I've tried everything to resolve this but eventually had to call LG as you recommend and they are unable to do anything else as all settings are correct. Look forward to hearing from you soon and getting this fixed once and for all.
    Hi RDMH.

    I will try and get our service guys to deal with this ASAP for you.

    They will arrange for an engineer to call out and drop you a call to say they have done so.


  • #9
    RDMH
    Registered Users, Registered Users 2 Posts: 126 ✭✭RDMH


    Richersounds.ie: Kenny wrote: »
    RDMH wrote: »
    Richersounds.ie: Kenny wrote: »
    RDMH wrote: »
    Richersounds.ie: Kenny wrote: »
    No worries Robert.

    Let us know what they say.

    If they say there could be an issue please ask them for a reference number so we can tie it up with the engineer should he have to call out to you.
    These details can be emailed to our service guys at Service@Richersounds.ie

    Will do.
    Keep me posted.
    Hi Kenny, just sent an email to the service email address you provided above. I've tried everything to resolve this but eventually had to call LG as you recommend and they are unable to do anything else as all settings are correct. Look forward to hearing from you soon and getting this fixed once and for all.
    Hi RDMH.

    I will try and get our service guys to deal with this ASAP for you.

    They will arrange for an engineer to call out and drop you a call to say they have done so.
    Cheers.

    Thanks for the help.


  • #10
    Richersounds.ie: Kenny
    Company Representative Posts: 17,568 ✭✭✭✭Richersounds.ie: Kenny


    No worries RDMH.


  • #11
    davidhand365
    Registered Users, Registered Users 2 Posts: 20 ✭davidhand365


    RDMH wrote: »
    Richersounds.ie: Kenny wrote: »
    RDMH wrote: »
    Richersounds.ie: Kenny wrote: »
    RDMH wrote: »
    Richersounds.ie: Kenny wrote: »
    No worries Robert.

    Let us know what they say.

    If they say there could be an issue please ask them for a reference number so we can tie it up with the engineer should he have to call out to you.
    These details can be emailed to our service guys at Service@Richersounds.ie

    Will do.
    Keep me posted.
    Hi Kenny, just sent an email to the service email address you provided above. I've tried everything to resolve this but eventually had to call LG as you recommend and they are unable to do anything else as all settings are correct. Look forward to hearing from you soon and getting this fixed once and for all.
    Hi RDMH.

    I will try and get our service guys to deal with this ASAP for you.

    They will arrange for an engineer to call out and drop you a call to say they have done so.
    Cheers.

    Thanks for the help.
    Hi RDMH,


    I actually have this exact same problem on the 55 inch version of this model!

    Its been that way with Dolby Vision / Netflix since day 1 for me and have yet to find anything on the internet about it.

    the example you gave about a mobile phone/auto brightness is the perfect description 

    Any advice you get would be appreciated!


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  • #12
    Richersounds.ie: Kenny
    Company Representative Posts: 17,568 ✭✭✭✭Richersounds.ie: Kenny


    davidhand365 wrote: »
    RDMH wrote: »
    Richersounds.ie: Kenny wrote: »
    RDMH wrote: »
    Richersounds.ie: Kenny wrote: »
    RDMH wrote: »
    Richersounds.ie: Kenny wrote: »
    No worries Robert.

    Let us know what they say.

    If they say there could be an issue please ask them for a reference number so we can tie it up with the engineer should he have to call out to you.
    These details can be emailed to our service guys at Service@Richersounds.ie

    Will do.
    Keep me posted.
    Hi Kenny, just sent an email to the service email address you provided above. I've tried everything to resolve this but eventually had to call LG as you recommend and they are unable to do anything else as all settings are correct. Look forward to hearing from you soon and getting this fixed once and for all.
    Hi RDMH.

    I will try and get our service guys to deal with this ASAP for you.

    They will arrange for an engineer to call out and drop you a call to say they have done so.
    Cheers.

    Thanks for the help.
    Hi RDMH,


    I actually have this exact same problem on the 55 inch version of this model!

    Its been that way with Dolby Vision / Netflix since day 1 for me and have yet to find anything on the internet about it.

    the example you gave about a mobile phone/auto brightness is the perfect description 

    Any advice you get would be appreciated!
    Hi DavidHand365.

    If you also purchased this TV from us please drop an email to our service guys at Service@Richersounds.ie

    With your full name and address and they can locate you on our system.


  • #13
    The Ritz
    Moderators, Technology & Internet Moderators, RicherSounds.ie Moderator Posts: 2,505 Mod ✭✭✭✭The Ritz


    Mod Comment


    Hi davidhand365,


    Please take a moment to read the Charter for this forum which is focussed on queries and interaction with Richersounds, as opposed to discussion/queries with other Boardies - the Home Entertainment forums on Boards is a more suitable location for that.

    If you have a similar query with a tv you’ve purchased from Richersounds, then contacting them as advised above by Kenny is the way to go.

    Cheers,

    Ritz.


  • #14
    Richersounds.ie: DavidS
    Company Representative Posts: 4,581 ✭✭✭Richersounds.ie: DavidS


    The Ritz wrote: »
    Mod Comment


    Hi davidhand365,


    Please take a moment to read the Charter for this forum which is focussed on queries and interaction with Richersounds, as opposed to discussion/queries with other Boardies - the Home Entertainment forums on Boards is a more suitable location for that.

    If you have a similar query with a tv you’ve purchased from Richersounds, then contacting them as advised above by Kenny is the way to go.

    Cheers,

    Ritz.
    Thanks Ritz!


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