After a Virgin Media Drop Off My Wi-Fi Seems Chaotic - Any Advice?

Kintarō Hattori

Hi Folks,

Earlier this month my Virgin connection which had for the most part been excellent dropped for about half an hour close to midnight. Since that time it's been absolutely unreliable since. I have quite a few connected devices and their reliability has been patchy to say the least, in particular a 1st gen Chromecast. Asking a Google Home to cast something works fine but trying to cast from inside an app fails all the time.
I had two outdoor cameras on two range extenders which had been working brilliantly. After the drop out the extenders didn't come back online so that's a headache I'll sort out later. Frequently the signal is coming and going which is a pita.

My main priority though is in trying to get the Chromecast back working as I have a 2 year old who likes to watch the odd episode of Peppa Pig.

Any suggestions as to what might be going on and how to resolve it? I've asked over on the 'Talk To' forum.

Many thanks.

KeRbDoG

What wireless network does your Chromecast device(s) connect to, the range extenders or the main ISP wireless/router combo unit?

DublinCJM

Kintarō Hattori wrote: »

Hi Folks,

My main priority though is in trying to get the Chromecast back working as I have a 2 year old who likes to watch the odd episode of Peppa Pig.

Any suggestions as to what might be going on and how to resolve it? I've asked over on the 'Talk To' forum.

Many thanks.

I'd be inclined to give Miss Rabbit a shout, she seems to be able to do everything

ED E

What router were you issued?

The above sounds somewhat typical of a firmware update.

Kintarō Hattori

KeRbDoG wrote: »

What wireless network does your Chromecast device(s) connect to, the range extenders or the main ISP wireless/router combo unit?

The Chromecast is on the 2.4Ghz band. The only thing that connects to the range extenders are the two cameras.

DublinCJM wrote: »

I'd be inclined to give Miss Rabbit a shout, she seems to be able to do everything

She's amazing, she'd have it fixed in a jiffy but she's fully booked up for the next two months.

ED E wrote: »

What router were you issued?

The above sounds somewhat typical of a firmware update.

It's the Virgin Hub 3.0- I've had it since it first came out.

TheChizler

Any problems I've had like that with Virgin Media have normally turned out to be DNS related, you could try seeing a different one in the gateway DHCP settings?

kmurph

Have you tried turning off the new 'Smart Wi-fi' feature that was enabled after a recent firmware upgrade?

I found the wi-fi performance on some devices in my house got worse after this feature was turned on (regular disconnections or slow speeds).

Turned it off and everything seemed to go back to normal.