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Fibre due for installation on Monday, Openeir say Cabinet not active

  • 16-08-2019 11:32am
    #1
    airman737
    Registered Users, Registered Users 2 Posts: 187 ✭✭


    Hi All

    Was due to get FTTH new install next Monday. Signed up with vodafone. Openeir rang me there to say that the installation is cancelled due to the connection point not being active. I rang VF and they said the cabinet is not active for my area, although on all the sites (Airwire, eir,vodafone,sky) it tells be I am live. Can anyone shed any light on this please?

    Thanks


Comments

  • #2
    B_ecke_r
    Registered Users, Registered Users 2 Posts: 491 ✭✭B_ecke_r


    in short, you're not getting FTTH,

    it happens and you're just one of the unfortunate ones.


  • #3
    airman737
    Registered Users, Registered Users 2 Posts: 187 ✭✭airman737


    B_ecke_r wrote: »
    in short, you're not getting FTTH,

    it happens and you're just one of the unfortunate ones.

    Thanks B_ecke_r. Can't understand how the databases say we are live and vodafone come to the door and say we are live and take our order, to then get told that the cabinet is not active....Typical substandard bullsh1t,


  • #4
    tsue921i8wljb3
    Closed Accounts Posts: 5,017 ✭✭✭tsue921i8wljb3


    What does the Airwire checker say for your Eircode?

    http://www.airwire.ie/avail


  • #5
    airman737
    Registered Users, Registered Users 2 Posts: 187 ✭✭airman737


    Leroy Vast Rancher wrote: »
    What does the Airwire checker say for your Eircode?

    http://www.airwire.ie/avail

    Airwire, eir, sky say available. See attached from airwire


  • #6
    tsue921i8wljb3
    Closed Accounts Posts: 5,017 ✭✭✭tsue921i8wljb3


    Did openeir not mention anything about rescheduling an installation? What it sounds like is that the distribution point serving you is not active or there is some other issue further back.

    This doesn't mean you'll never get FTTH. It's likely that you will just have to wait slightly longer until work takes place to fix whatever issue there is.


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  • #7
    airman737
    Registered Users, Registered Users 2 Posts: 187 ✭✭airman737


    Leroy Vast Rancher wrote: »
    Did openeir not mention anything about rescheduling an installation? What it sounds like is that the distribution point serving you is not active or there is some other issue further back.

    This doesn't mean you'll never get FTTH. It's likely that you will just have to wait slightly longer until work takes place to fix whatever issue there is.

    Thanks for that Navi. The whole Village is now not getting Installed next week, so I'd say the issue is with the cabinet supplying the village. We went live on 07th of Aug, all was good until today 😭


  • #8
    alec76
    Registered Users, Registered Users 2 Posts: 1,604 ✭✭✭alec76


    Don’t worry , typical thing for OpenEir.
    They’ve flagged thousands of properties as available last month, which actually not completed yet .
    Same thing happened to me . It is available to my address.Install failed no light.
    I clearly could see sections of the road with ducting hanging around , no cable , don’t mind DPs. Even though ,I do have fibre and DP next to the my house erected 2 months ago . They never completed our exchange, moved to the next one.
    That’s not even best part , KN guys keep calling for installations around the village almost every day for the last 2 weeks , and every one is failing, of course...


  • #9
    airman737
    Registered Users, Registered Users 2 Posts: 187 ✭✭airman737


    alec76 wrote: »
    Don’t worry , typical thing for OpenEir.
    They’ve flagged thousands of properties as available last month, which actually not completed yet .
    Same thing happened to me . It is available to my address.Install failed no light.
    I clearly could see sections of the road with ducting hanging around , no cable , don’t mind DPs. Even though ,I do have fibre and DP next to the my house erected 2 months ago . They never completed our exchange, moved to the next one.
    That’s not even best part , KN guys keep calling for installations around the village almost every day for the last 2 weeks , and every one is failing, of course...

    Thanks for the reply Alec76. Was talking to the opener lads outside the house here a few weeks ago and they were testing the cables, said light was coming through and all was good to go. Vodafone rep said that as far as she knows the install is going ahead on mónday, don't know whether to go in to work or not! Very messy!


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