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Charged for App that I don’t want

  • 16-08-2019 8:14am
    #1
    Dots1982
    Closed Accounts Posts: 3,957 ✭✭✭


    Took a free month on a Strava trial. Didn’t use it and forgot about it and now been charged 59.99 for a yearly sub. Is it possible to get out of paying for this and get refunded? I’ve reported as a problem with the app. I’ve also cancelled renewal of the app.


Comments

  • #2
    Keano
    Moderators, Recreation & Hobbies Moderators, Social & Fun Moderators, Sports Moderators Posts: 12,808 Mod ✭✭✭✭Keano


    Nope. Just have to suck this one up, when you downloaded it and entered your details I'd be certain their was text telling you that you had until a certain date to cancel or you would be charged.


  • #3
    B_ecke_r
    Registered Users, Registered Users 2 Posts: 491 ✭✭B_ecke_r


    get onto apple support and chance it,

    happened me few years ago with amazon prime trial - they seen i didnt use it and refunded me, worth a try.


  • #4
    Mr E
    Registered Users, Registered Users 2 Posts: 55,571 ✭✭✭✭Mr E


    Not a problem with the app. It's part of the T&Cs. Most subscription based services (with trials) work the same way.

    If you use a calendar or todo list on your phone, set a reminder the next time.


  • #5
    brav
    Registered Users, Registered Users 2 Posts: 895 ✭✭✭brav


    Also if there is an app you don't use if you delete it, you will also be told about the subscription to remove it.

    for the OP, if it has only just come out of your account, then I would contact Apple and see if they can cancel it or refund it


  • #6
    Dots1982
    Closed Accounts Posts: 3,957 ✭✭✭Dots1982


    I didn’t get a reply when I displayed my wish to go back on the subscription so my experience was different.


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