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No water supply for over 24 hours.

  • 14-08-2019 07:13PM
    #1
    patsyrockem
    Registered Users, Registered Users 2 Posts: 247 ✭✭


    Hi there, I have had no water in either tap for over 24 hours now. My eircode is . I have small children and an elderly relative and need supply to be restored quickly. Please advise. Thanks.


Comments

  • #2
    Irish Water: Daniel V
    Closed Accounts Posts: 89 ✭✭Irish Water: Daniel V


    Hi patsyrockem

    We're very sorry to hear this and thank you for highlighting this matter.
    patsyrockem wrote: »
    Hi there, I have had no water in either tap for over 24 hours now. My eircode is v94kpf6. I have small children and an elderly relative and need supply to be restored quickly. Please advise. Thanks.
    Can you PM us the following information and a member of our team will look into this for you?

    - Name;
    - Contact number;
    - Full address; and
    - If your neighbours are affected.

    Thanks,
    Daniel


  • #3
    Tiercel Dave
    Registered Users, Registered Users 2 Posts: 797 ✭✭✭Tiercel Dave


    Take down your Eircode Patsy, you might get 'unsolicited visitors'..... 


  • #4
    patsyrockem
    Registered Users, Registered Users 2 Posts: 247 ✭✭patsyrockem


    I still have had no contact from anyone and we are starting to get desperate now. No water since Tuesday, it's simply not acceptable. I need assistance asap. I need someone to call to my house, putting my call on a complaints list is not the answer to my problem. I need my water back ASAP.


  • #5
    Irish Water: Niamh
    Company Representative Posts: 222 Verified rep ✭Irish Water: Niamh


    Hi patsyrockem,
    patsyrockem wrote: »
    I still have had no contact from anyone and we are starting to get desperate now. No water since Tuesday, it's simply not acceptable. I need assistance asap. I need someone to call to my house, putting my call on a complaints list is not the answer to my problem. I need my water back ASAP.
    Sorry to hear this.

    Please PM us and a member of our team will certainly follow up on this for you.

    Kind regards,
    Niamh


  • #6
    Joe Kane
    Registered Users, Registered Users 2 Posts: 90 ✭✭Joe Kane


    Irish Water: Niamh wrote: »
    Hi patsyrockem,
    patsyrockem wrote: »
    I still have had no contact from anyone and we are starting to get desperate now. No water since Tuesday, it's simply not acceptable. I need assistance asap. I need someone to call to my house, putting my call on a complaints list is not the answer to my problem. I need my water back ASAP.
    Sorry to hear this.

    Please PM us and a member of our team will certainly follow up on this for you.

    Kind regards,
    Niamh
    Hard to look into it when all the First Fix leak investigation workers & Repair crews have been let go by your contractors. 

    Is that why that customer has been left without water for 3/4 days now? 


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  • #7
    GreeBo
    Registered Users, Registered Users 2 Posts: 27,469 ✭✭✭✭GreeBo


    Joe Kane wrote: »
    Irish Water: Niamh wrote: »
    Hi patsyrockem,
    patsyrockem wrote: »
    I still have had no contact from anyone and we are starting to get desperate now. No water since Tuesday, it's simply not acceptable. I need assistance asap. I need someone to call to my house, putting my call on a complaints list is not the answer to my problem. I need my water back ASAP.
    Sorry to hear this.

    Please PM us and a member of our team will certainly follow up on this for you.

    Kind regards,
    Niamh
    Hard to look into it when all the First Fix leak investigation workers & Repair crews have been let go by your contractors. 

    Is that why that customer has been left without water for 3/4 days now? 
    Its more likely that the customer wont tell them where they are so its kinda hard for them to investigate.


  • #8
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    GreeBo wrote: »
    Its more likely that the customer wont tell them where they are so its kinda hard for them to investigate.

    Where are you getting that from?


  • #9
    Joe Kane
    Registered Users, Registered Users 2 Posts: 90 ✭✭Joe Kane


    GreeBo wrote: »
    Joe Kane wrote: »
    Irish Water: Niamh wrote: »
    Hi patsyrockem,
    patsyrockem wrote: »
    I still have had no contact from anyone and we are starting to get desperate now. No water since Tuesday, it's simply not acceptable. I need assistance asap. I need someone to call to my house, putting my call on a complaints list is not the answer to my problem. I need my water back ASAP.
    Sorry to hear this.

    Please PM us and a member of our team will certainly follow up on this for you.

    Kind regards,
    Niamh
    Hard to look into it when all the First Fix leak investigation workers & Repair crews have been let go by your contractors. 

    Is that why that customer has been left without water for 3/4 days now? 
    Its more likely that the customer wont tell them where they are so its kinda hard for them to investigate.
    Is it? 

    I'm fairly certain it's got to do with what I said. 


  • #10
    GreeBo
    Registered Users, Registered Users 2 Posts: 27,469 ✭✭✭✭GreeBo


    Ward J. Littell wrote: »
    GreeBo wrote: »
    Its more likely that the customer wont tell them where they are so its kinda hard for them to investigate.

    Where are you getting that from?
    Well they have asked the OP twice to PM the address details and still no reply so....


  • #11
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    GreeBo wrote: »
    Well they have asked the OP twice to PM the address details and still no reply so....

    Well he gave his Eircode in the first post. Still visible in the initial reply from Irish water. And how do you know he hasn't replied to them?


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  • #12
    Joe Kane
    Registered Users, Registered Users 2 Posts: 90 ✭✭Joe Kane


    GreeBo wrote: »
    Ward J. Littell wrote: »
    GreeBo wrote: »
    Its more likely that the customer wont tell them where they are so its kinda hard for them to investigate.

    Where are you getting that from?
    Well they have asked the OP twice to PM the address details and still no reply so....
    They said sorry for not getting back to the customer. 

    Wise up, buddy. 

    IW have 4 contractors doing the ground work for them. These contractors have well had now leak investigation teams & repair crews subbed in to carry out the first fix scheme work. Contractors have stood down these workers within the last two weeks. I defy IW say other wise. Repairing leaks, my arse.


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