Bosch oven - self cleansing feature

Road-Hog

Just wondering if any one out there has had any bad experience with the above. We have a 20 month old Bosch oven which we have used the self cleanse feature twice. Once about 6 months ago and again last night. Everything went fine the first time but last night after the second time when I went to ‘remove the burnt off residue’ about a half hour after the cycle had completed I noticed to my utter disgust that the inner glass on the oven door had cracked and broken. A couple of questions......

1. Is this covered by warranty, supppsed to have
24 month guarantee ?
2. Is oven useable with out the inner glass
3. Has anyone else had a similar experience


This happened about ten pm last night so haven’t been able to contact Bosch’s call Centre yet. Will be doing so later today.

Lackadaisical

Shouldn't happen and definitely a warranty issue.
It's not a good idea to use it without the inner glass.

tedpan

I would get on to the shop you purchased it from too. 20 months is not a reasonable time for the oven to malfunction and the glass cracking is unacceptable. Between the reseller and manufacturer, they will have to replace it for you.

Nightwolf1

Road-Hog wrote: »

Just wondering if any one out there has had any bad experience with the above. We have a 20 month old Bosch oven which we have used the self cleanse feature twice. Once about 6 months ago and again last night. Everything went fine the first time but last night after the second time when I went to ‘remove the burnt off residue’ about a half hour after the cycle had completed I noticed to my utter disgust that the inner glass on the oven door had cracked and broken. A couple of questions......

1. Is this covered by warranty, supppsed to have
24 month guarantee ?
2. Is oven useable with out the inner glass
3. Has anyone else had a similar experience


This happened about ten pm last night so haven’t been able to contact Bosch’s call Centre yet. Will be doing so later today.

Contact the shop you purchased it from it will more than likely be a service call from Bosch who will call out and replace the glass doubtful it will be replaced but should be straightforward service call

Road-Hog

Nightwolf1 wrote: »

Contact the shop you purchased it from it will more than likely be a service call from Bosch who will call out and replace the glass doubtful it will be replaced but should be straightforward service call

So you think I will have to pay ...? I rang call center and they have arranged for guy to call....was onto where I bought it also for proof of purchase.

Nightwolf1

Road-Hog wrote: »

So you think I will have to pay ...? I rang call center and they have arranged for guy to call....was onto where I bought it also for proof of purchase.

No it should be covered under warranty
Once you have proof of purchase