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Vodafone Home Move

  • 02-08-2019 12:30pm
    #1
    ryant1981
    Registered Users, Registered Users 2 Posts: 78 ✭✭


    Looking for help on this, as i am getting nowhere fast with Vodafone.

    I booked a home move from my old location on 11th June, as i knew i had to be out of the property i was in, in the middle of July.

    When Home move team was contacted, they have an email that says the max time for this is 28 days (Working), I am currently moved from my old location, and this is day 38 & still no broadband installed at my new location.

    I am just after coming off the phone with them & they are saying the service will be delivered on 4th Sept.

    They are saying KN need to run a cable & won't be complete until then.

    How can i get this escalated as it is like talking to a brick wall in trying to get answers from Vodafone.

    TBH, their customer service is appalling, with no regard for their customers.

    Total unprofessional company.


Comments

  • #2
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    If its that long ahead its gone for a works order. Normal timelines don't apply.


    You'll have to wait, Vodafone cannot do anything about this.


  • #3
    Johnboy1951
    Registered Users, Registered Users 2 Posts: 14,048 ✭✭✭✭Johnboy1951


    They are saying KN need to run a cable & won't be complete until then.

    There is no cable at your new location?


  • #4
    ryant1981
    Registered Users, Registered Users 2 Posts: 78 ✭✭ryant1981


    65 days & counting. Still no service provided. Sept 4th came & went & no show onsite. Called them on 3rd & was told that my order was cancelled, then they came back 2 mins later & said an engineer would be onsite the following day to complete & i needed to wait at home.

    Took the day off to get this completed & there was again a no show. After calling back again on the 4tt, i was told by Mohammad that he would get an engineer onsite asap & it would be the 11th. Got an email during the week to say that someone would be onsite on 12th, so i was prepared to wait the extra day.

    Have this morning gotten a call to say they will be someone onsite to do a survey tomorrow (Even though a survey has already been done on July 3rd).

    Further delay.
    This is complete incompetence from a supposedly "Reputable" company.


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