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New computer constantly crashing

  • 23-07-2019 9:18pm
    #1
    2Mad2BeMad
    Registered Users, Registered Users 2 Posts: 2,792 ✭✭✭


    keeping getting this error in the picture

    Its like a bug crash?
    constantly happens when playing games sometimes not even doing anything
    seems to happen when my pc is under load (not heavy load just medium load) but im only guessing it could be a coincidence

    Ive got a Ryzen 3600
    MSI Tomahawk
    16gb ram
    w10 saved on ssd navi
    650 psu gold
    rtx2060super

    also the error code above it the DistributedCOM also seems to cause it to crash sometimes (not all the time) but it comes up constantly on event viewer so it must be a problem

    The pc came to me custom made
    they tested it and sent it to me like this.
    I heard theres alot of stuff about bios and that but i dont know if its related because sometimes the pc runs fine for hours then out of no where its nothing but hassle

    pictures below

    would rather fix it if i can then return

    cheers guys


    edit: cant even update my gpu drivers, crashs instantly once it trys to install them


Comments

  • #2
    2Mad2BeMad
    Registered Users, Registered Users 2 Posts: 2,792 ✭✭✭2Mad2BeMad


    pics are below
    sorry i left out the error discriptions lol


  • #3
    TerrorFirmer
    Closed Accounts Posts: 29,930 ✭✭✭✭TerrorFirmer


    Have you tried running one ram stick? Or else running RAM at 2133mhz? Just to rule out that. Is it crashing the system?


  • #4
    2Mad2BeMad
    Registered Users, Registered Users 2 Posts: 2,792 ✭✭✭2Mad2BeMad


    TerrorFirmer wrote: »
    Have you tried running one ram stick? Or else running RAM at 2133mhz? Just to rule out that. Is it crashing the system?

    im not sure how to do that.
    I think they messed up the permissions in bios maybe
    im also getting this error as well

    pic attached


  • #5
    wotzgoingon
    Registered Users, Registered Users 2 Posts: 14,309 ✭✭✭✭wotzgoingon


    Is it a M2 ssd you are using?


  • #6
    2Mad2BeMad
    Registered Users, Registered Users 2 Posts: 2,792 ✭✭✭2Mad2BeMad


    wotzgoingon wrote: »
    Is it a M2 ssd you are using?

    ya
    its a

    Crucial P1 500GB M.2-2280 NVMe PCIe SSD
    wins10 is installed on it (obviously)


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  • #7
    wotzgoingon
    Registered Users, Registered Users 2 Posts: 14,309 ✭✭✭✭wotzgoingon


    I'd wipe the SSD and do a fresh install and make sure you have all correct drivers installed including the chipset drivers and newest bios updated also. Someone posted a link in the Zen thread of a chipset driver download direct from AMD. You can also find it yourself from a google or searching the AMD website.


  • #8
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Mail the place you got it from those attachments. They'll have to fix the problem for you.


  • #9
    2Mad2BeMad
    Registered Users, Registered Users 2 Posts: 2,792 ✭✭✭2Mad2BeMad


    wotzgoingon wrote: »
    I'd wipe the SSD and do a fresh install and make sure you have all correct drivers installed including the chipset drivers and newest bios updated also. Someone posted a link in the Zen thread of a chipset driver download direct from AMD. You can also find it yourself from a google or searching the AMD website.

    I'm gonna ring them see if they will control my PC on there side to have a look.
    Il just send it back if it can't be fixed that way.


  • #10
    jonerkinsella
    Registered Users, Registered Users 2 Posts: 1,970 ✭✭✭jonerkinsella


    2Mad2BeMad wrote: »
    I'm gonna ring them see if they will control my PC on there side to have a look.
    Il just send it back if it can't be fixed that way.

    Uninstall all components...everything and flash bios to the newest ver19.

    Use a usb2 stick format to fat32 and Follow the exact instructions on YouTube, msi flashback.
    https://youtu.be/iTkXunUAriE
    Try that first.


  • #11
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    The system is a prebuilt. I really wouldn't mess around with anything. The supplier should have to fix the problem.


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  • #12
    jonerkinsella
    Registered Users, Registered Users 2 Posts: 1,970 ✭✭✭jonerkinsella


    [Deleted User] wrote: »
    The system is a prebuilt. I really wouldn't mess around with anything. The supplier should have to fix the problem.

    Ah rite
    I'd contact them and ask them if it's ok for you to flash the bios in the bios then. It'll save you s load of hassle and time.

    The instructions are on msi site. It's quite simple.


  • #13
    .G.
    Registered Users, Registered Users 2 Posts: 5,420 ✭✭✭.G.


    Deleted User wrote:
    The system is a prebuilt. I really wouldn't mess around with anything. The supplier should have to fix the problem.


    This. I wouldn't be trying anything with it in case they try to wiggle out of any warranty they gave by claiming you broke it.

    Send it back , let them fix it.


  • #14
    Sonics2k
    Registered Users, Registered Users 2 Posts: 8,261 ✭✭✭Sonics2k


    jonerkinsella wrote: »
    Ah rite
    I'd contact them and ask them if it's ok for you to flash the bios in the bios then. It'll save you s load of hassle and time.

    The instructions are on msi site. It's quite simple.

    Simple or not, if something goes wrong a lot of companies will hold it against you and claim you voided the warranty.

    While it's a pain, absolutely do contact them directly.


  • #15
    2Mad2BeMad
    Registered Users, Registered Users 2 Posts: 2,792 ✭✭✭2Mad2BeMad


    Lads it's not a prebuild it's a custom build
    I picked the parts and paid for them to assemble it. That wouldn't effect warranty . If I messed with bios then maybe it would but I can certainly take it'sparts out and refit them.

    Anyhow I'm returning it tomorrow
    PC is stuck on boot screen
    So it's packed now and ready for return


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