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Moved from iol.ie with 2 emails now one works and the other doesn't?

  • 08-07-2019 06:23PM
    #1
    swoofer
    Registered Users, Registered Users 2 Posts: 5,914 ✭✭✭


    Since 4th July I can no longer receive incoming mail on my iol.ie account that I moved to blacknight when BT got rid. I have another iol.ie email with blacknight and that is still working!!

    I raised a ticket but asking one here as well as there may be a simple explanation. The only problem is  that the account that is not working properly is the important one,online shopping,booking travel,  bulletinn boards, all need a working email.  Not good as I never had this problem in years with BT and Eir and VF.


Comments

  • #2
    [Deleted User]
    Posts: 58 ✭✭ [Deleted User]


    Please contact our helpdesk directly with details of the two accounts.

    https://help.blacknight.com/hc/en-us


  • #3
    swoofer
    Registered Users, Registered Users 2 Posts: 5,914 ✭✭✭swoofer


    I got a reply back to say email box was full!!   This has not happened before and I got no warning.  When we moved from BT iol.ie to blacknight we got this email message.

    "  [font=Helvetica, Arial, sans-serif]Once your email switchover is completed your BT email accounts (@iol.ie, @esatclear.ie, @iolfree.ie or @oceanfree.net) with Blacknight will receive the following:[/font]

    • Upgraded 100MB mailbox storage. (BT legacy accounts have 50MB, and webmail is limited to 10MB)
    • IMAP and POP3 access, and a modern Webmail 
    [*]

    The capacity was doubled but since beginning of June my mailbox has reached capacity??

    Do you know how the accounts work,  say I have 2 email accounts is it 100mb for each or 100mb combined?


  • #4
    [Deleted User]
    Posts: 58 ✭✭ [Deleted User]


    swoofer wrote: »
    I got a reply back to say email box was full!!   This has not happened before and I got no warning.  When we moved from BT iol.ie to blacknight we got this email message.

    "  [font=Helvetica, Arial, sans-serif]Once your email switchover is completed your BT email accounts (@iol.ie, @esatclear.ie, @iolfree.ie or @oceanfree.net) with Blacknight will receive the following:[/font]

    • Upgraded 100MB mailbox storage. (BT legacy accounts have 50MB, and webmail is limited to 10MB)


    • IMAP and POP3 access, and a modern Webmail 


    [*]

    The capacity was doubled but since beginning of June my mailbox has reached capacity??

    Do you know how the accounts work,  say I have 2 email accounts is it 100mb for each or 100mb combined?
    [*]
    It's 100 MB each.
    I'd recommend working with our support team on this issue as I don't have visibility on it.

    Michele


  • #5
    swoofer
    Registered Users, Registered Users 2 Posts: 5,914 ✭✭✭swoofer


    Thank you,  thats all I needed to know.   And all back working.  I'll keep an eye on mailbox.


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