Cancellation fee when outside contract?

Defini123

I’m with Magnet Networks for broadband. We’ve been a customer for 13 years. We haven’t had a contract for years with them. It says in their terms that a cancellation fee of €60 applies.

This can’t be legal can it? I’m only aloud leave your service if I pay you???

You have had a contract with them, it has rolled over for 13 years because you did not cancel it. Whatever you agreed to in the t&cs of your original contract is what you have to abide by.

dudara

When your original contract expired, you were probably moved to a rolling contract. Ask them for a copy of the Ts&Cs.

AngryLips

Dav010 wrote: »

You have had a contract with them, it has rolled over for 13 years because you did not cancel it. Whatever you agreed to in the t&cs of your original contract is what you have to abide by.

Unless it is an unfair term in a consumer contract. Most companies just require a month’s notice - is that what the €60 relates to?

AngryLips

AngryLips wrote: »

Unless it is an unfair term in a consumer contract. Most companies just require a month’s notice - is that what the €60 relates to?

CCPC recommend you check if contracts are ongoing and whether there is a cancellation fee. It doesn’t say it is unfair.

https://www.ccpc.ie/consumers/contracts-and-services/broadband-and-landlines/