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Return a car under warranty

  • 28-06-2019 10:15AM
    #1
    lazyman
    Registered Users, Registered Users 2 Posts: 267 ✭✭


    Hi
    Looking for some help
    We bought a car from an simi registered garage in April, a second hand car
    In the two months we have had it , it has broken down now four times and been returned to the garage
    They have each time told us that they have fixed any issues they could find, has been all electrical faults
    The car is under warranty for 6 months but we have lost all confidence in the car and the dealer and now would prefer to give them back the car altogether and look for a full refund
    Can anyone advise me on out rights to do this please?
    Thank you


Comments

  • #2
    biko
    Registered Users, Registered Users 2 Posts: 81,219 ✭✭✭✭biko


    It's up to the dealer - they have the option of repair/replace/refund


  • #3
    lazyman
    Registered Users, Registered Users 2 Posts: 267 ✭✭lazyman


    biko wrote: »
    It's up to the dealer - they have the option of repair/replace/refund

    Ok thanks but when have failed to repair it repeatedly at what point can I say no more?


  • #4
    Del2005
    Registered Users, Registered Users 2 Posts: 19,166 ✭✭✭✭Del2005


    lazyman wrote: »
    Ok thanks but when have failed to repair it repeatedly at what point can I say no more?

    The repair has to be permanent so they haven't done that. You have to read the sale of goods and supply of services act to know your rights, ignore the warranty that is in addition to your rights.


  • #5
    mgbgt1978
    Registered Users, Registered Users 2 Posts: 4,252 ✭✭✭mgbgt1978


    Please don't think for one second that the 'SIMI registered' sign/logo will help you in any way. SIMI is an Industry Lobby Group.
    You have the same rights regardless of whether a Garage is a Member or not.
    How you get on with your issues is simply down to the Garage in question.


  • #6
    _Kaiser_
    Registered Users, Registered Users 2 Posts: 29,213 ✭✭✭✭_Kaiser_


    mgbgt1978 wrote: »
    Please don't think for one second that the 'SIMI registered' sign/logo will help you in any way. SIMI is an Industry Lobby Group.
    You have the same rights regardless of whether a Garage is a Member or not.
    How you get on with your issues is simply down to the Garage in question.

    It's a good marketing trick though.

    Almost every thread like this makes a point about the SIMI membership as though it's some sort of regulator or oversight group.

    As you say, it's not. It's a industry lobby group and worthless to a customer or their rights.

    Nearly need to sticky that as it seems many buyers consider it an extra layer of security or comeback.


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  • #7
    Xodar
    Registered Users, Registered Users 2 Posts: 114 ✭✭Xodar


    biko wrote: »
    It's up to the dealer - they have the option of repair/replace/refund

    AFAIK it's up to the consumer.

    If the issue is not resolved satisfactory to the customer then the choice of repair/replace/refund applies.

    Edit to add:
    https://thecai.ie/your-rights/your-rights/know-your-rights/

    https://www.citizensinformation.ie/en/consumer_affairs/consumer_protection/consumer_complaints/replacements_refunds_and_credit_notes.html


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