Fed up - garage incompetence. What would you do?

Durtburd

deleted

Del2005

You aren't going to get any money for the parts you bought, that's on you.

Why do you keep going back to a place that obviously has no idea what they're doing with your car? Just because they are local doesn't mean they know what they are doing. After the 2nd visit you should have got a 2nd opinion from a BMW specialist if possible but at least a different garage.

Durtburd

I dont understand why you think the cost of the parts should rest with me, I only bought them because the garage confirmed to me that I needed them, when they hadn't even checked if that was true? What's your reasoning behind that?
The garage used to be excellent and I would have been a more frequent customer a few years back. I didnt realise how bad things had become under the new manager.

Del2005

Durtburd wrote: »

I dont understand why you think the cost of the parts should rest with me, I only bought them because the garage confirmed to me that I needed them, when they hadn't even checked if that was true? What's your reasoning behind that?
The garage used to be excellent and I would have been a more frequent customer a few years back. I didnt realise how bad things had become under the new manager.

They didn't force you to buy them. You bought on their option. You should have gotten a 2nd opinion especially since you already suspected what was wrong and they didn't diagnose the same problem, even the scrapper though they were wrong.

On getting your money back for the work they did. Under consumer law they have the option to repair, replace or refund. If you don't give them the opportunity to repair the bearing then you weaken any case you take against them.

New owners or not they sound like cowboys from the first time you dropped the car.

Cee-Jay-Cee

I’d go back and get them to replace the wheel bearing again and nothing else. If they ask about the leak just tell them it seems to have sorted itself and act dumb but make them fit another new bearing (that’s if they even fitted a new one the last time)

biko

OP has deleted the OP