FatRat wrote: »
I departed Ireland and missed a connecting flight out of London because Aer Lingus were >1.5 hours delayed leaving the ground in Dublin and my connecting flight in London departed 1.5 hours after landing. It was late evening so I was put on the next available flight the next morning, they put me up in a hotel etc.
I've since tried to claim for compensation as I arrived at my destination about 12 hours later than expected. They have responded saying it was a Air Traffic Controller issues at Heathrow. I found this interesting because it seems like they could use this excuse for any delay? There was no strike on that day and at Dublin airport we were moved gates 3 different times right around departure time. At the final gate we were put, there was no plane docked until a good half hour or hour after the flight was due to depart. We then sat on the runway for a half hour or so before taking off. We docked at Heathrow immediately after landing. This doesn't seem to add up because why would Heathrow ATC be at fault for such a later departure/mix-up at Dublin airport?
Anyway, has anyone else had a similar situation happen to them and whats the best port of call? What governing body should I contact because I'd imagine Aer Lingus will hold tough with their original 'Excuse'.