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Trouble unlocking Eir phone

  • 31-05-2019 12:17pm
    #1
    evereadyeire
    Registered Users, Registered Users 2 Posts: 13 ✭


    Hi
    I bought a used phone which was locked to Eir, when I try to contact Eir I am asked for an account number, which I obviously do not have. I tried their chat option but they do not seem to read the queries as they keep asking me for the mobile number. Please can someone shed some light on this as with Three it is a simple form on their website?

    Thanks Patrick


Comments

  • #2
    DopeTech
    Registered Users, Registered Users 2 Posts: 6,958 ✭✭✭DopeTech


    evereadyeire wrote: »
    Hi
    I bought a used phone which was locked to Eir, when I try to contact Eir I am asked for an account number, which I obviously do not have. I tried their chat option but they do not seem to read the queries as they keep asking me for the mobile number. Please can someone shed some light on this as with Three it is a simple form on their website?

    Thanks Patrick

    The original owner would need to request it. They won't give it to you. What phone is it? Most can be unlocked by codes available on eBay for very little. Some as little as a euro.


  • #3
    evereadyeire
    Registered Users, Registered Users 2 Posts: 13 ✭evereadyeire


    Sir Dosser wrote: »
    The original owner would need to request it. They won't give it to you. What phone is it? Most can be unlocked by codes available on eBay for very little. Some as little as a euro.

    Hi

    It is my understanding that the network is obliged to unlock a phone once the contract has ended. Why would I pay money when Eir are obliged to unlock it?

    Patrick


  • #4
    DopeTech
    Registered Users, Registered Users 2 Posts: 6,958 ✭✭✭DopeTech


    evereadyeire wrote: »
    Hi

    It is my understanding that the network is obliged to unlock a phone once the contract has ended. Why would I pay money when Eir are obliged to unlock it?

    Patrick

    They are oblidged to unlock it for the original owner as they had a contract with them. You didn't. You should have got the owner to unlock it before you bought it. You'll be wasting your time contacting eir. For all they know you robbed the phone and want to unlock it.

    As I said above codes can usually be gotten cheap online. If you tell us what phone it is we could even recommend a seller and it'll be unlocked in the next few hours.


  • #5
    evereadyeire
    Registered Users, Registered Users 2 Posts: 13 ✭evereadyeire


    Sir Dosser wrote: »
    They are oblidged to unlock it for the original owner as they had a contract with them. You didn't. You should have got the owner to unlock it before you bought it. You'll be wasting your time contacting eir. For all they know you robbed the phone and want to unlock it.

    As I said above codes can usually be gotten cheap online. If you tell us what phone it is we could even recommend a seller and it'll be unlocked in the next few hours.

    Hi

    It is an iPhone 7 thanks


  • #6
    DopeTech
    Registered Users, Registered Users 2 Posts: 6,958 ✭✭✭DopeTech


    evereadyeire wrote: »
    Hi

    It is an iPhone 7 thanks

    Unlucky, iPhones are more expensive to unlock.

    https://www.ebay.ie/sch/i.html?_from=R40&_trksid=m4084.l1313&_nkw=Iphone+7+unlock+eir+Ireland

    Maybe the person you bought it from can submit a request with eir.


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  • #7
    evereadyeire
    Registered Users, Registered Users 2 Posts: 13 ✭evereadyeire


    Sir Dosser wrote: »
    Unlucky, iPhones are more expensive to unlock.

    https://www.ebay.ie/sch/i.html?_from=R40&_trksid=m4084.l1313&_nkw=Iphone+7+unlock+eir+Ireland

    Maybe the person you bought it from can submit a request with eir.

    As I said why should I pay money when it is out of contract a few years...


  • #8
    evereadyeire
    Registered Users, Registered Users 2 Posts: 13 ✭evereadyeire


    evereadyeire wrote: »
    As I said why should I pay money when it is out of contract a few years...

    I have seen Eir staff on here sorting this type of problem out.... Anyone from Eir out there?


  • #9
    DopeTech
    Registered Users, Registered Users 2 Posts: 6,958 ✭✭✭DopeTech


    evereadyeire wrote: »
    I have seen Eir staff on here sorting this type of problem out.... Anyone from Eir out there?

    There used to be a "talk to eir" forum here on boards but it closed at the end of March. Since you aren't the original owner Eir won't entertain you. If you can contact the seller ask them to request it. If not, I'd try and sell it as "locked to eir" phone and cut your loses.

    Or switch to Eir.


  • #10
    ASOT
    Registered Users, Registered Users 2 Posts: 7,750 ✭✭✭ASOT


    I'd lose the sense of entitlement you seem to have about the unlock op as it won't get you very far.


  • #11
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    Sir Dosser wrote: »
    Unlucky, iPhones are more expensive to unlock.

    The way Apple operate locking some operator locks are processed by the MNO only and you can't pay a third party to do it. iPhones are unique in this sense.



    OP would have done well to do a little homework pre purchase.


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