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Last Week's Top Five Queries (20.05.2019 - 26.05.2019)

  • 27-05-2019 9:09am
    #1
    Irish Water: Mairead
    Closed Accounts Posts: 709 ✭✭✭


    1. I have a property in Ireland and was wondering why my water bill has a clear balance. Can you help?

    Water charges for domestic, residential properties connected to the public water and waste water mains are no longer in effect. Irish Water bills commercial properties currently.

    However, we are still responsible for the maintenance and upkeep of the public water and waste water mains, so if you have any supply or connection queries, please let us know. 


    2. I can’t locate my stop cock. Can you help?
     
    There is a possibility that the stopcock could be located on the private side pipework and this would be the reason why it has not been located on the road or footpath.

    If you PM the following details and we can forward this matter to our local Water Department in your area for further investigation?

    - Name;
    - Contact number; and
    - Full address.

    3. I don’t have a business but I received an Irish Water bill. What do I do?

    If you are receiving Commercial Water bills and have a domestic property, we recommend that you call us on 1850 778 778 between 9am and 5:30pm, Monday to Friday and a member of our team can assist you further.

    Alternatively, if you PM your name, address and contact number, we can look into this for you.


    4. When do you need a Water Discharge Licence?

    A discharge licence is required for commercial customers who have waste that is discharged into the public sewer.

    You can find more information on our website here.

    5. I have hard water. Can you fix it?


    Irish Water are responsible for the quality of the water that you receive, however, in regards to hard water we don't treat it because:

    - There are no health risks involved in drinking and using hard water;

    - Softening water removes beneficial minerals from hard water;

    - There is no legislative requirement to remove hardness from drinking water

    Depending on the technology used, artificially softened water may not be suitable for everyone to drink, e.g. increased Sodium levels caused by salt softening may not be suitable for infants or at-risk groups.

    Hard water can create an internal protective film on lead pipes or fittings. This can prevent metals such as lead leaching into your drinking water supply. To find out more about the dangers of lead in drinking water visit our dedicated information section.

    If you are looking for further information on hard water, please see our website.


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