Opinions on Pure Telecom

quinnd6

I'm currently with Vodafone but am in a cooling off period so am thinking about dropping them and going with Pure Telecom as they would work out 10 euros a month cheaper for me.
Would like to know are they ok for speed, reliability and if something does go wrong are they able to fix it.
If they are similar to Vodafone I think I'd be better off going with Pure and saving some money.
Of course if most people who've tried them think they're a disaster I'll give them a miss.
It'd be great if people who tried them could say what they thought of them.

jim salter

Hi @quinnd6, did you go with Pure inteh end?

I ust got installed today and am less than impressed with the speed. Less than 20Mbps wifi and on a wired connection less than 30Mbps.

tuxy

jim salter wrote: »

Hi @quinnd6, did you go with Pure inteh end?

I ust got installed today and am less than impressed with the speed. Less than 20Mbps wifi and on a wired connection less than 30Mbps.

What was your speed with your previous supplier?
The speed of this services is limited by the distance you are form the cabinet your line is connected to. Are you sure 30Mbps isn't the maximum speed your line can receive at?

jim salter

tuxy wrote: »

What was your speed with your previous supplier?
The speed of this services is limited by the distance you are form the cabinet your line is connected to. Are you sure 30Mbps isn't the maximum speed your line can receive at?

Speed from previous supplier is 120Mbps.


Cabinet is 100m from the house. Speeds available are 100Mbps.

Running a speedtest standing 1m from the Pure router (wireless) gives 25-35Mbps. Change to the current provider wifi connection (same phone, same distance, same app) and speeds exceed 120Mbps.

Last night downloaded the same media file on each connection:
Current provider 2m 1s
Pure 8m 40s

The admin console from pure shows 98Mbps into the router

EDIT: Ran a wired test and got 23Mbps down and 9Mbps up

TheDriver

Who was your previous supplier? I'm thinking you didn't get your previous connection via phone line as max is 100.
If you use Vodafone website and put in your address, it'll give you the speed your address is approved for.

jim salter

TheDriver wrote: »

Who was your previous supplier? I'm thinking you didn't get your previous connection via phone line as max is 100.
If you use Vodafone website and put in your address, it'll give you the speed your address is approved for.

Correct, the last provider was not via the phone line however, Pure advertised a 'fiber' broadband connection and to the router the admin console says 98Mbps incoming speed

My address is capable of 100Mbps so I do not expect to exceed that value but I do expect to achieve close to it via a wired connection and near enough via wireless if I am <1m from the router

tuxy

Well you can't get a fibre connection over a phone line, fibre lines are made from glass and phone lines are made from copper.

How do you know your phone line is capable of 100 Mps?

What signal attenuation are you currently getting?

TheDriver

jim salter wrote: »

Correct, the last provider was not via the phone line however, Pure advertised a 'fiber' broadband connection and to the router the admin console says 98Mbps incoming speed

My address is capable of 100Mbps so I do not expect to exceed that value but I do expect to achieve close to it via a wired connection and near enough via wireless if I am <1m from the router

If the various online testers eg eir or Vodafone say you can get 100 as opposed to up to 100,then you need to ring pure as it's a tech issue.

jim salter

TheDriver wrote: »

If the various online testers eg eir or Vodafone say you can get 100 as opposed to up to 100,then you need to ring pure as it's a tech issue.

Yes, have gotten onto Pure. There is an issue with the line. Engineer coming Monday

jim salter

tuxy wrote: »

Well you can't get a fibre connection over a phone line, fibre lines are made from glass and phone lines are made from copper.

How do you know your phone line is capable of 100 Mps?

What signal attenuation are you currently getting?

Not being smart - I am fully awre of the difference between fibre lines and phone lines.

Pure Broadband are advertising 100 Mb Fibre BB : https://www.puretelecom.ie/broadband-only which in my case is FTTC and being a little less than 100m to the cabinet and local exchange is 1.3Km from teh house I wouldn't expect such degredation of signal that I am getting (and as all of the FTTC providerd they are selling 'up to' 100 Mb)

Line checkers have advised of the available speeds, as have Pure, Eir and Vodafone advised when talking to them

TheDriver

jim salter wrote: »

Not being smart - I am fully awre of the difference between fibre lines and phone lines.

Pure Broadband are advertising 100 Mb Fibre BB : https://www.puretelecom.ie/broadband-only which in my case is FTTC and being a little less than 100m to the cabinet and local exchange is 1.3Km from teh house I wouldn't expect such degredation of signal that I am getting (and as all of the FTTC providerd they are selling 'up to' 100 Mb)

Line checkers have advised of the available speeds, as have Pure, Eir and Vodafone advised when talking to them

You do seem to know your stuff but there are quite a number of people who take the phrase "up to 100"to mean they get 100 hence prob why you got a few comments. Glad to hear you got sorted, prob something stupid somewhere.

tuxy

jim salter wrote: »

Ran a wired test and got 23Mbps down and 9Mbps up

jim salter wrote: »

Not being smart - I am fully awre of the difference between fibre lines and phone lines.

Pure Broadband are advertising 100 Mb Fibre BB : https://www.puretelecom.ie/broadband-only which in my case is FTTC and being a little less than 100m to the cabinet and local exchange is 1.3Km from teh house I wouldn't expect such degredation of signal that I am getting (and as all of the FTTC providerd they are selling 'up to' 100 Mb)

What's interesting is that 23 Mbps is the kind of speed you could expect over VDSL if your line was connected to that exchange 1.3 km away and not the nearest cabinet. This sometimes happens.

If you could get a downstream attenuation reading from the router it could help figure out if that was the case.

jim salter

TheDriver wrote: »

You do seem to know your stuff but there are quite a number of people who take the phrase "up to 100"to mean they get 100 hence prob why you got a few comments. Glad to hear you got sorted, prob something stupid somewhere.

Thanks.

Yeah. I completely understand that in real world situtions "up to" 100 Mbps is rarely achieved and a lot of (older) lines would only be capable of delivering up to 90 Mbps (if that), that coupled with environmental variables the realistic expectation (for me) would be somewhere between 60 Mbps and 70 Mbps.

When getting 20 Mbps - 30 Mbps there has to be something wrong (which there is )

jim salter

tuxy wrote: »

What's interesting is that 23 Mbps is the kind of speed you could expect over VDSL if your line was connected to that exchange 1.3 km away and not the nearest cabinet. This sometimes happens.

If you could get a downstream attenuation reading from the router it could help figure out if that was the case.

I will get the attenuation and post when I get home.

With a fault on the line I'm hoing that's all it is

jim salter

tuxy wrote: »

What's interesting is that 23 Mbps is the kind of speed you could expect over VDSL if your line was connected to that exchange 1.3 km away and not the nearest cabinet. This sometimes happens.

If you could get a downstream attenuation reading from the router it could help figure out if that was the case.

Line Rate ↑ 20.47 Mbps ↓ 96.11 Mbps
Data Transferred ↑ 0.24 MBytes ↓ 0.01 MBytes
Output Power ↑ 14 dBm ↓ -5.3 dBm
Line Attenuation ↑ 4.4, 21.7, 33.0 dB ↓ 11.0, 26.4, 41.3 dB
Noise Margin ↑ 16.2 dB ↓ 10.1 dB

Switching between current provider and Pure and there is no comparisson. Pure connection speed is abysmal. Will have to wait and see what the engineer says Monday