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Contract cancelled with Eir

  • 04-05-2019 2:24pm
    #1
    Alma82
    Registered Users, Registered Users 2 Posts: 3 ✭


    I have cancelled my Services provided by Eir on 3rd April. This includes broadband,landline and mobile phone. Yesterday, I got an email welcoming me to my new mobile 12 month contract. When I enquirer about this I was talking to Oshin and he kindly cancelled this new contract as I have 18 days cooling period. He suggested going to an Eir shop to be 100% sure this process had been completed. When I asked about all my Eir cancellations I was told that my landline was still active and now instead of 75 I have to pay €87.77 a month.
    I have tried to cancel this too but it seems impossible and I am also going to be charged apparently for this service for the month of May. After spending more than 6 hours on the phone I have lost the will to continue with this battle.
    How can I listen to my I initial recorded conversation and who am I going to make responsible for this messed up. I am most certainly not going to pay for a mistake somebody else has made and I will not continue waistline my time. 6 hours is enough


Comments

  • #2
    Cerco
    Registered Users, Registered Users 2 Posts: 2,063 ✭✭✭Cerco


    Report the issue to Comreg.

    https://www.comreg.ie/queries-complaints/internet/how-to-make-a-complaint/

    Also Conor Pope in the Irish Times has covered complaint issues with Eir and other providers.


  • #3
    Whamjam
    Registered Users, Registered Users 2 Posts: 3 ✭Whamjam


    Contact ComReg


  • #4
    Ten Pin
    Registered Users, Registered Users 2 Posts: 2,868 ✭✭✭Ten Pin


    Don't waste any more time on the phone or going to their shop. Make a formal complaint to ccm@eir.ie with all the details.
    If (when) they haven't responded within 10 working days, contact Comreg who will prompt Eir to deal with your complaint.

    https://www.boards.ie/ttfpost/109349389

    Get your bank to block any direct debits. Even if they do take a payment you can get it reversed anyway.

    If it gets to a he said, she said debate, just make a SAR under GDPR to get all details they hold on file about you.


  • #5
    The Protector
    Registered Users, Registered Users 2 Posts: 2 ✭The Protector


    Whamjam wrote: »
    Contact ComReg

    COMREG are as useful as an ashtray on a bicycle


  • #6
    The Protector
    Registered Users, Registered Users 2 Posts: 2 ✭The Protector


    Sue them. Even better make a data protection request. You will be very suprised what appears .


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  • #7
    WishUWereHere
    Registered Users, Registered Users 2 Posts: 2,637 ✭✭✭WishUWereHere


    The Protector wrote: »
    COMREG are as useful as an ashtray on a bicycle

    And Your basis for this comment is? Sorry, I cannot agree with You for one moment. I also had issues with Eir a few years ago. Got in touch with Comreg, problem was solved within 7 days, in fact Eir ( I think it was Eircom then ) dropped the claim.

    Cannot sing Comreg's praises highly enough!:)


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