Dispute Resolution Threads

robarmstrong

Hi guys,

I was wondering, there seems to be a lot of time wasted in the DRP around the querying if users have engaged with mods about any sanctions/bans they've received.

Would it be possible to make a process in opening a thread in DRP that is a form with compulsory fields?

Name:
Sanction Received:
Banning Mod (this does not have to be in there):
Contacted Moderator who issued the sanction:
Comments:


What are your thoughts?

dudara

It’s a good idea. There is a process flow diagram and instructions at the top of the forum, but it’s not visible on all the site versions. And to be honest, I think that even if people see it, they might not always pay attention to it.

Boards.ie: Niamh

Thanks this is a good idea and I've had an idea about how it could potentially be implemented. I'll need to talk to one of the guys here next week to see how workable it is (he's off today).

Cheers!

robarmstrong

dudara wrote: »

It’s a good idea. There is a process flow diagram and instructions at the top of the forum, but it’s not visible on all the site versions. And to be honest, I think that even if people see it, they might not always pay attention to it.

Yeah I know the diagram and stuff I just think it'll save you guys so much time if there was a compulsory form with mandatory fields that would then generate a thread with that info.

At least that way if it's something that has to populated it removes the "have you engaged with the mod prior to this" aspect to it all as it's definitely time consuming for you all.

Beasty

I would just highlight that a lot of appeals never need to go to the DRP as they are resolved directly with the mod. I agree though, something more to encourage users to engage up front would be helpful, particularly as the flowchart at the head of the DRP is not visible on the Touch site

robarmstrong

Beasty wrote: »

I would just highlight that a lot of appeals never need to go to the DRP as they are resolved directly with the mod. I agree though, something more to encourage users to engage up front would be helpful, particularly as the flowchart at the head of the DRP is not visible on the Touch site

Okay I didn’t realize the last part of your post Beasty. Do you think that maybe the PM that is sent could maybe contain this flowchart or a variation of it for the time being?

Or if Niamh comes back, do you think the mandatory form would be better to have?

Beasty

robarmstrong wrote: »

Okay I didn’t realize the last part of your post Beasty. Do you think that maybe the PM that is sent could maybe contain this flowchart or a variation of it for the time being?

Or if Niamh comes back, do you think the mandatory form would be better to have?

That flowchart is going to look cumbersome on a mobile. We are discussing your initial suggestion though. It's not forgotten.