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Mobile Breakage Charge Error

  • 30-04-2019 5:53pm
    #1
    coco pops
    Registered Users, Registered Users 2 Posts: 2 ✭


    I had a 18 month bill pay contract with eir finished in December 2018. I left the company giving 30 day notice once my contract expired and finished up March 2019. Now on final bill I have been charged a breakage charge even though I did everything by the book. I contacted eir and they said my contract was 24 months and that's what their system says. I shared my contract and they still said my contract was 24mths and I have to pay! What can I do I'm not getting anywhere and in the meantime I have a bad credit because of them!


Comments

  • #2
    Ten Pin
    Registered Users, Registered Users 2 Posts: 2,868 ✭✭✭Ten Pin


    Make a formal complaint to ccm@eir.ie with all the details.
    If (when) they haven't responded within 10 working days, contact Comreg who will prompt Eir to deal with your complaint.

    https://www.boards.ie/ttfpost/109349389

    AFAIK, utility company bills can't affect credit history for loans or mortgages.


  • #3
    coco pops
    Registered Users, Registered Users 2 Posts: 2 ✭coco pops


    Thank you so much for your help.
    I'm delighted it doesn't effect credit history that was my big worry.
    I will follow your advice.


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