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Online365 Service and App

  • 30-04-2019 11:17am
    #1
    gjdoherty
    Registered Users, Registered Users 2 Posts: 2 ✭


    Hi, I have been trying to add a payee using the App and there is no option to do so.  I decided to do it through the web site and every time I try to logon it says not currently available.  Is the service down?  Why is there no longer an option to add/manage payees in the App.


Comments

  • #2
    Bank of Ireland: Lorna
    Closed Accounts Posts: 423 ✭✭Bank of Ireland: Lorna


    Hi gjdoherty,

    Thanks for getting in touch.
    You should still be able to add a payee. To do this, sign into your app, select transfers and then Pay a Person or a Bill and then on the bottom left of the screen you should see Add New Person.

    If you are unable to view this please let us know.

    Thanks,

    Lorna


  • #3
    gjdoherty
    Registered Users, Registered Users 2 Posts: 2 ✭gjdoherty


    Bank of Ireland: Lorna wrote: »
    Hi gjdoherty,

    Thanks for getting in touch.
    You should still be able to add a payee. To do this, sign into your app, select transfers and then Pay a Person or a Bill and then on the bottom left of the screen you should see Add New Person.

    If you are unable to view this please let us know.

    Thanks,

    Lorna
    Sorry Lorna, I just get a payee list and no option at the bottom


  • #4
    Bank of Ireland: Alison
    Closed Accounts Posts: 1,060 ✭✭✭Bank of Ireland: Alison


    Hi gjdoherty

    Thanks for reaching back out to us.

    As it's not allowing you on the site or the App to add a payee we would suggest giving our Online Team a call. It seems to be related specifically to your account and our Advisors can check this for you on 0818 365 365 / 00353 140 44000.

    Our colleagues are available Mon-Fri 8am-12 midnight, weekends and bank holidays 9am-6pm.

    Many thanks
    Alison

    Many thanks
    Alison


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