Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Reasonableness of remedy

  • 28-04-2019 11:41AM
    #1
    CIARAN_BOYLE
    Registered Users, Registered Users 2 Posts: 14,599 ✭✭✭✭


    Hi there.

    I bought a new tablet 3 months ago. It has developed a minor fault (no longer reading fingerprints on the scanner).

    The seller admits the product is faulty and has offered to repaid it. The repair will take 6 weeks as they have to send it to the manufacturers.

    Personally I feel that's not a reasonable remedy due to the length of time needed to make a repair.


Comments

  • #2
    Samuel T. Cogley
    Registered Users, Registered Users 2 Posts: 10,684 ✭✭✭✭Samuel T. Cogley


    You'd be right in my opinion but the legislation does not impose specific time limits. You can judge for yourself here:

    http://www.irishstatutebook.ie/eli/2003/si/11/made/en/print
    (5) Where the remedy of repair or replacement is provided the repair or replacement shall be completed within a reasonable time and without any significant inconvenience to the consumer, taking account of the nature of the goods and the purpose for which the consumer required them.


Advertisement