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Reasonableness of remedy

CIARAN_BOYLE · 2019-04-28 11:41:44

Hi there. I bought a new tablet 3 months ago. It has developed a minor fault (no longer reading fingerprints on the scanner). The seller admits the product is faulty and has offered to repaid it. The repair will take 6 weeks as they have to send it to the manufacturers. Personally I feel that's not a reasonable remedy due…

28-04-2019 12:41PM

#1

CIARAN_BOYLE

Registered Users, Registered Users 2 Posts: 14,595 ✭✭✭✭

Join Date: December 2007

Posts: 14295

Hi there.

I bought a new tablet 3 months ago. It has developed a minor fault (no longer reading fingerprints on the scanner).

The seller admits the product is faulty and has offered to repaid it. The repair will take 6 weeks as they have to send it to the manufacturers.

Personally I feel that's not a reasonable remedy due to the length of time needed to make a repair.

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Comments

#2 28-04-2019 01:38PM

Samuel T. Cogley

Registered Users, Registered Users 2 Posts: 10,679 ✭✭✭✭

Join Date: January 2017

Posts: 10453

You'd be right in my opinion but the legislation does not impose specific time limits. You can judge for yourself here:

http://www.irishstatutebook.ie/eli/2003/si/11/made/en/print

(5) Where the remedy of repair or replacement is provided the repair or replacement shall be completed within a reasonable time and without any significant inconvenience to the consumer, taking account of the nature of the goods and the purpose for which the consumer required them.

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