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payment not received

crossbeauty · 2019-04-23 13:29:47

Hi, I made a payment to my ptsb mortgage on their website but it has not reached my ptsb account mortgage. the payment was on the 29th March and I have a ref number SUCCESS BI5875. The money left my Bank of Ireland Account but never reached my ptsb account. I have phoned them and they told me to contact yourselves to see…

23-04-2019 1:29pm

#1

crossbeauty

Registered Users, Registered Users 2 Posts: 140 ✭✭

Join Date: April 2016

Posts: 135

Hi,
I made a payment to my ptsb mortgage on their website but it has not reached my ptsb account mortgage. the payment was on the 29th March and I have a ref number SUCCESS BI5875. The money left my Bank of Ireland Account but never reached my ptsb account. I have phoned them and they told me to contact yourselves to see if there is a hold on it.
Can you tell me who I need to phone.

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Comments

#2 24-04-2019 10:04am

Bank of Ireland: Lorna

Closed Accounts Posts: 423 ✭✭

Join Date: July 2018

Posts: 418

Hi crossbeauty,

Thanks for getting in touch,

To get this investigated you can send an Ask a Question in the Service Desk menu option on 365online.com querying the payment and we will be happy to look into this.

Thanks,

Lorna

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