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pin number has been generated and sent to old address

  • 23-04-2019 11:31am
    #1
    tweety76
    Registered Users, Registered Users 2 Posts: 747 ✭✭✭


    Hi,

    I have requested an activation of my mobile phone number online( after setting up the account online) I want to change the address on the account however it has sent the pin number to the old address!

    Can you help?
    Thanks


Comments

  • #2
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    Hi tweety76,

    Thanks for contacting us here on Boards.ie.

    If your mobile number is not registered to receive security codes online you can call our customer service team on 0818365365 (0035314044000 from abroad) and an adviser will be happy to update your address.

    Thanks
    Tara


  • #3
    tweety76
    Registered Users, Registered Users 2 Posts: 747 ✭✭✭tweety76


    Bank of Ireland: Tara wrote: »
    Hi tweety76,

    Thanks for contacting us here on Boards.ie.

    If your mobile number is not registered to receive security codes online you can call our customer service team on 0818365365 (0035314044000 from abroad) and an adviser will be happy to update your address.

    Thanks
    Tara
    Hi Tara, Just to let you know for security purposes we were told that they are unable to update the address for us . We had to go to a branch to get it updated. 


  • #4
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    tweety76 wrote: »
    Hi Tara, Just to let you know for security purposes we were told that they are unable to update the address for us . We had to go to a branch to get it updated. 


    Hi tweety76,

    Sorry to hear this. I've checked this and a customer would generally be directed to the branch if they haven't passed the security questions on the call.

    Thanks
    Tara


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