EIR problem

steady.eddie

I informed EIR that I wished to switch to a new provider by registered post last month and have now received a thank you for upgrading my services. This is a result of the new provider requiring a CRN number to complete the switch. They advised me to plug my phone into the router in order to produce a CRN number as the current one is just my phone number. I called 1901 and they made an adjustment to the router and are now using that as a reason to renew my contract.

I have spent hours on live chat and 1901 to no avail. The end result is that my contract expires shortly and despite my efforts EIR are preventing me from switching to another provider. I now have no option but to inform COMREG.

Ten Pin

Comreg require that a formal complaint is made to Eir before they intervene (although no harm to give Comreg advance notice of the problem).

Email your complaint to ccm@eir.ie

If (when) eir don't respond within 10 days, then get Comreg involved.

Maybe it's different now but switching between providers normally required a UAN which is usually on the bill.

As with many regulators in Ireland, the companies they regulate know that the penalty for poor customer service is so low that it's easier to continue annoying customers in situations like this.

ED E

The new provider is Sky isn't it?

steady.eddie

Yes, it is Sky

tuxy

As said, all you should need is your UAN and it's on the top of your bill.
Sky may be the ones at fault, although Eir shouldn't do something that extends your contract without first warning you.

steady.eddie

tuxy wrote: »

As said, all you should need is your UAN and it's on the top of your bill.
Sky may be the ones at fault, although Eir shouldn't do something that extends your contract without first warning you.

Many thanks, I have made the complaint to Eir and will follow up with Sky on the UAN suggestion.