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Double charged

  • 26-03-2019 09:29AM
    #1
    Icyseanfitz
    Registered Users, Registered Users 2 Posts: 7,539 ✭✭✭


    Hi,

    I have a new account setup with eir and my first bill was due last week. It was meant to come out with a direct debit on the 20th but nothing happened so I paid it online on the Thursday. I only received notification today that a direct debit of 200 euro was then taken Friday. The bill was 200 euro so I've now paid 400 due to this. Is there anyway to refund the excess 200 back into my bank account as that money was to pay another bill due this week.

    Regards
    Sean


Comments

  • #2
    Icyseanfitz
    Registered Users, Registered Users 2 Posts: 7,539 ✭✭✭Icyseanfitz


    Can i please get some help on this, It is important.


  • #3
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    Icyseanfitz wrote: »
    Can i please get some help on this, It is important.
    Hi Icyseanfitz

    Can you pm me the following details and I will look into this for you. 

    Name
    Account Number
    1st line of address
    DOB
    Are you the account holder?

    Thanks

    Linzi


  • #4
    Icyseanfitz
    Registered Users, Registered Users 2 Posts: 7,539 ✭✭✭Icyseanfitz


    Done Linzi


  • #5
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    Icyseanfitz wrote: »
    Done Linzi
    Thanks, I have replied.

    ~Linzi


  • #6
    Icyseanfitz
    Registered Users, Registered Users 2 Posts: 7,539 ✭✭✭Icyseanfitz


    Thanks a million Linzi, what's the procedure with a refund case? Does it take long?


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  • #7
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    Icyseanfitz wrote: »
    Thanks a million Linzi, what's the procedure with a refund case? Does it take long?
    Hi Icyseanfitz

    It usually takes 3-5 working days. 

    Kind regards

    Linzi


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