New Connection refund

V0X

Hi, we paid a connection charge in 2017 and no work has taken place. We have found it incredibly difficult to get a third party contractor to reasonably complete our connection and feel we are not being offered a fair price to undertake necessary works.

Can we get a refund for our connection charge with a view to getting a new offer with the new structure where Irish water take care of the whole process?

As I said no works have been undertaken by Irish water since we paid the connection charge.

Irish Water: Mairead

Hi,

Would you mind sending a PM with the following details and we can follow up on this for you:

- Your full name;
- the connection address;
- Your contact number;
- Application reference number; and
- Date of application.

Thanks,
Mairead

V0X

Irish Water: Mairead wrote: »

Hi,

Would you mind sending a PM with the following details and we can follow up on this for you:

- Your full name;
- the connection address;
- Your contact number;
- Application reference number; and
- Date of application.

Thanks,
Mairead

Thank you. PM sent.

Irish Water: Agata

Hi,

Thanks, we have received your PM.

A member of the team will respond to you as soon as possible.

Thanks,
Agata

V0X

Irish Water: Agata wrote: »

Hi,

Thanks, we have received your PM.

A member of the team will respond to you as soon as possible.

Thanks,
Agata

Hi, Still waiting on a reply. Is that normal?

Irish Water: Niamh

Hi Vox,

Sorry to hear that this matter is still ongoing.

Please PM us if you would like us to check for an update for you and a member of our team will be happy to follow up.

Thanks,
Niamh