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Broadband and landline status/billing

  • 20-03-2019 11:57pm
    #1
    IJS84
    Registered Users, Registered Users 2 Posts: 179 ✭✭


    Hi Team,

    We recently moved and got our land line installed and then amended our plan to include a sim only.
    Our bill was issued in credit (which was strange after a month of services), online our account is showing an ''in progress status'' and we have been unable to make or receive calls on the landline. Broadband and mobile seems fine and working as expected.

    Can someone please help resolve the issue and get our account to a completed status? Also if we can get the clarified as we would like to avoid a backdated bill scenario and receiving a large bill


    Thanks


Comments

  • #2
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    IJS84 wrote: »
    Hi Team,

    We recently moved and got our land line installed and then amended our plan to include a sim only.
    Our bill was issued in credit (which was strange after a month of services), online our account is showing an ''in progress status'' and we have been unable to make or receive calls on the landline. Broadband and mobile seems fine and working as expected.

    Can someone please help resolve the issue and get our account to a completed status? Also if we can get the clarified as we would like to avoid a backdated bill scenario and receiving a large bill
    Account Number: xxxxxxxx

    Thanks
    Hi IJS84, 

    I would strongly advise removing your account number from this post. This is a public forum. 

    Could you PM the following details and I will look into this?
    1. Registered Name
    2. Registered Address
    3. Account Number
    4. DOB
    5. Are you the Account Holder?

    Thanks, 
    Grainne


  • #3
    IJS84
    Registered Users, Registered Users 2 Posts: 179 ✭✭IJS84


    Thanks Grainne

    PM sent


  • #4
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    IJS84 wrote: »
    Thanks Grainne

    PM sent
    No problem IJS84, 

    PM received. I will update you as soon as I can. 

    Thanks, 
    Grainne


  • #5
    IJS84
    Registered Users, Registered Users 2 Posts: 179 ✭✭IJS84


    Hi Team, 

    I was in asked last week to come back and check the status on the above as it had to be referred to IT.

    Can someone please provide an update on this?

    Thanks


  • #6
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    IJS84 wrote: »
    Hi Team, 

    I was in asked last week to come back and check the status on the above as it had to be referred to IT.

    Can someone please provide an update on this?

    Thanks
    Hi IKS84

    I have just looked at your account and all services are now showing as active.

    Kind Regards

    Linzi


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  • #7
    IJS84
    Registered Users, Registered Users 2 Posts: 179 ✭✭IJS84


    Thanks Linzi,

    We have been able to use the landline last night aswell. Thanks for your help


  • #8
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    IJS84 wrote: »
    Thanks Linzi,

    We have been able to use the landline last night aswell. Thanks for your help
    No problem, that's great news.

    Kind regards

    Linzi


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