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Eir- worst ever customer service

  • 20-03-2019 09:43PM
    #1
    LuasSimon
    Closed Accounts Posts: 1,208 ✭✭✭


    Since last Wednesday WiFi and phone down and after a number of calls still no fix .
    Rang again this evening 1901 , gave up after 50 minutes on hold ... do this crowd want any customers at all ???


Comments

  • #2
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    LuasSimon wrote: »
    Since last Wednesday WiFi and phone down and after a number of calls still no fix .
    Rang again this evening 1901 , gave up after 50 minutes on hold ... do this crowd want any customers at all ???
    Hi LuasSimon, 

    You will need to contact our technical team to get this investigated. 

    They can be contacted by calling 1890260260 or our online technical team here

    Thanks, 
    Grainne


  • #3
    blackmadra
    Registered Users, Registered Users 2 Posts: 65 ✭✭blackmadra


    About to get even worse once they leave boards in a few days.

    Best option at this stage is to just change broadband provider


  • #4
    paddy19
    Registered Users, Registered Users 2 Posts: 1,145 ✭✭✭paddy19


    I am not an Eir expert. (Required for Boards moderator.)

    I'd suggest you email a complaint to ccm@eir.ie


    Demand an official ComReg complaints number. This number is tracked by ComReg.

    If the issue is not resolved within 10 business days email ComReg at consumerline@comreg.ie


    10 days is a long time but by officially complaining you go up the queue.

    Let us know how you get on.


  • #5
    punisher5112
    Registered Users, Registered Users 2 Posts: 24,519 ✭✭✭✭punisher5112


    Comreg are as useless as a chocolate engine.

    Sir are no better.


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