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Eir sport device switch issue

  • 13-03-2019 8:59pm
    #1
    Johnrlalor
    Registered Users, Registered Users 2 Posts: 24 ✭


    I tried to switch from an unused Samsung device to my laptop and initially de registered the device.

    I was then directed to log out and log on to register my new device (laptop) however the original 2 devices were still listed. I de registered again but now can't register my laptop as I am being told I've already used my swap for this month!!!

    I haven't swapped a device, only removed one but now can't add a second


Comments

  • #2
    Killer_Paul
    Registered Users, Registered Users 2 Posts: 41 ✭Killer_Paul


    removing a device should not be treated as a monthly swap, this has happened me a number of times, needs to be fixed


  • #3
    sunnysoutheast
    Registered Users, Registered Users 2 Posts: 2,072 ✭✭✭sunnysoutheast


    Seems like the App./Eir sport fell over tonight completely.

    I tried to reinstall and got the device limit problem, as have others.

    Absolutely useless service.


  • #4
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    Johnrlalor wrote: »
    I tried to switch from an unused Samsung device to my laptop and initially de registered the device.

    I was then directed to log out and log on to register my new device (laptop) however the original 2 devices were still listed. I de registered again but now can't register my laptop as I am being told I've already used my swap for this month!!!

    I haven't swapped a device, only removed one but now can't add a second
    Hi Johnrlalor, 

    This would be considered a swap. You will need to wait until next month before you can install the device. 

    Thanks, 
    Grainne


  • #5
    Johnrlalor
    Registered Users, Registered Users 2 Posts: 24 ✭Johnrlalor


    eir: Grainne wrote: »
    Hi Johnrlalor, 

    This would be considered a swap. You will need to wait until next month before you can install the device. 

    Thanks, 
    Grainne

    It's not a swap. It's a removal of a device.
    A swap is defined as an exchange of one item for another.
    If I had swapped a device I would still have 2 registered devices one of which would be new.


  • #6
    Phileas Frog
    Closed Accounts Posts: 946 ✭✭✭Phileas Frog


    eir: Grainne wrote: »
    Johnrlalor wrote: »
    I tried to switch from an unused Samsung device to my laptop and initially de registered the device.

    I was then directed to log out and log on to register my new device (laptop) however the original 2 devices were still listed. I de registered again but now can't register my laptop as I am being told I've already used my swap for this month!!!

    I haven't swapped a device, only removed one but now can't add a second
    Hi Johnrlalor, 

    This would be considered a swap. You will need to wait until next month before you can install the device. 

    Thanks, 
    Grainne
    I'm waiting more than a month and I still can't swap


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  • #7
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    Phileas Frog wrote: »
    eir: Grainne wrote: »
    Johnrlalor wrote: »
    I tried to switch from an unused Samsung device to my laptop and initially de registered the device.

    I was then directed to log out and log on to register my new device (laptop) however the original 2 devices were still listed. I de registered again but now can't register my laptop as I am being told I've already used my swap for this month!!!

    I haven't swapped a device, only removed one but now can't add a second
    Hi Johnrlalor, 

    This would be considered a swap. You will need to wait until next month before you can install the device. 

    Thanks, 
    Grainne
    I'm waiting more than a month and I still can't swap
    Hi Phileas Frog, 

    If you contact our webchat team here they will be able to assist with this. 

    Thanks,
    Grainne


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