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Big Red Cloud - Customer Refund

  • 13-03-2019 4:53pm
    #1
    HcksawJimDuggan
    Registered Users, Registered Users 2 Posts: 394 ✭✭


    Hi All,

    Big red Cloud Query.

    I have discovered that there are duplicate receipts entered on a customer account in October 2018. The VAT is completed on a cash receipts basis so the VAT was overpaid. There is a negative balance (equal to the overpayment) currently sitting on the customer account in the debtors listing. In order to correct this from a VAT point of view, I will need to enter a customer refund dated in Jan/Feb 2019 prior to running the VAT return for that period. What is the best way to do this in BRC? When I go to record a payment it only allows me to select supplier accounts and I can't seem to find an option for posting customer refunds. I know customer refunds can be posted in Sage 50.

    Cheers,
    Hcksaw.


Comments

  • #2
    HcksawJimDuggan
    Registered Users, Registered Users 2 Posts: 394 ✭✭HcksawJimDuggan


    Reckon I have this sorted so just updating the thread in case anyone looking for a solution in future.

    In order to record a refund, the transaction is entered as a minus receipt in the Sales Ledger. By doing so, it has corrected the over payment on the debtor a/c and has adjusted for the VAT on a cash receipts basis.


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