Cancellation

jlm29

Hi.
Can someone from eir please advise on what steps need to be followed to cancel a business mobile number (or two). Is there a form I will need to sign etc? I can’t get through by phone, and don’t have hours to spend on hold. I also have a broadband/landline account, which I am happy to keep provided this is dealt with. Otherwise I’ll have to cancel the direct debit and cancel the whole lot.

eir: Grainne

jlm29 wrote: »

Hi.  
Can someone from eir please advise on what steps need to be followed to cancel a business mobile number (or two).  Is there a form I will need to sign etc?    I can’t get through by phone, and don’t have hours to spend on hold.  I also have a broadband/landline account, which I am happy to keep provided this is dealt with.  Otherwise I’ll have to cancel the direct debit and cancel the whole lot.

Hi jlm29, 

Unfortunately, we are unable to deal with business accounts on this forum. 

The details on how to contact our business care team can be found here

Thanks, 
Grainne

jlm29

eir: Grainne wrote: »

Hi jlm29, 

Unfortunately, we are unable to deal with business accounts on this forum. 

The details on how to contact our business care team can be found here

Thanks, 
Grainne

I don’t want advice specific to my account, I had hoped that someone can me what is involved, and perhaps send a form, or give me an address to write to.
Unfortunately, the phones are not answered when I call, so it seems I am expected to continue to pay for a service I cannot avail of indefinitely.

eir: Grainne

jlm29 wrote: »

eir: Grainne wrote: »

Hi jlm29, 

Unfortunately, we are unable to deal with business accounts on this forum. 

The details on how to contact our business care team can be found here

Thanks, 
Grainne

I don’t want advice specific to my account, I had hoped that someone can me what is involved, and perhaps send a form, or give me an address to write to.  
Unfortunately, the phones are not answered when I call, so it seems I am expected to continue to pay for a service I cannot avail of indefinitely.

Hi jlm29, 

I have been advised if you call 1800601701 this will get you straight through to our business team and they will then take your cancellation notice. 

Thanks, 
Grainne601 701

jlm29

eir: Grainne wrote: »

Hi jlm29, 

I have been advised if you call 1800601701 this will get you straight through to our business team and they will then take your cancellation notice. 

Thanks, 
Grainne601 701

Thank you, ill try it this afternoon

eir: Grainne

jlm29 wrote: »

eir: Grainne wrote: »

Hi jlm29, 

I have been advised if you call 1800601701 this will get you straight through to our business team and they will then take your cancellation notice. 

Thanks, 
Grainne601 701

Thank you, ill try it this afternoon

No problem jlm29, 

Glad to help. 

Thanks, 
Grainne