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Getting Charged for EIR Broadband talk unlimited .

  • 12-03-2019 02:30PM
    #1
    djskip316i
    Registered Users, Registered Users 2 Posts: 134 ✭✭


    Hi , so my parents signed up for Eir Fibre extreme over a year ago and since their contract has ended they have been getting charged for talk unlimited which they dont need or use , Can they just get broadband only . 

    Thanks


Comments

  • #2
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    djskip316i wrote: »
    Hi , so my parents signed up for Eir Fibre extreme over a year ago and since their contract has ended they have been getting charged for talk unlimited which they dont need or use , Can they just get broadband only . 

    Thanks
    Hi djskip316i, 

    Your parents would have to contact our loyalty team who will be able to change their plan to broadband only. 

    They will need to give 30 days notice to change over. 

    Thanks, 
    Grainne


  • #3
    djskip316i
    Registered Users, Registered Users 2 Posts: 134 ✭✭djskip316i


    eir: Grainne wrote: »
    djskip316i wrote: »
    Hi , so my parents signed up for Eir Fibre extreme over a year ago and since their contract has ended they have been getting charged for talk unlimited which they dont need or use , Can they just get broadband only . 

    Thanks
    Hi djskip316i, 

    Your parents would have to contact our loyalty team who will be able to change their plan to broadband only. 

    They will need to give 30 days notice to change over. 

    Thanks, 
    Grainne
    What is the contact number for your loyalty team . thanks


  • #4
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    djskip316i wrote: »
    eir: Grainne wrote: »
    djskip316i wrote: »
    Hi , so my parents signed up for Eir Fibre extreme over a year ago and since their contract has ended they have been getting charged for talk unlimited which they dont need or use , Can they just get broadband only . 

    Thanks
    Hi djskip316i, 

    Your parents would have to contact our loyalty team who will be able to change their plan to broadband only. 

    They will need to give 30 days notice to change over. 

    Thanks, 
    Grainne
    What is the contact number for your loyalty team . thanks
    Hi djskip316i, 

    The number to call is 1901. Once this call is answered you need to advise you wish to cancel and you will then be put through to our loyalty team. 

    Thanks, 
    Grainne


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