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Account Cancelled/Equipment Returns letter

  • 12-03-2019 8:58am
    #1
    Andrew76
    Moderators, Computer Games Moderators Posts: 10,669 Mod ✭✭✭✭


    Hi there,

    So I cancelled my account back in December by phone, cancelled the direct debit (due to all the horror stories on here), paid my final bill and got an email Jan 2d confirming cancellation which said you would send me out a letter with details to return the router etc. How long does this letter take to arrive? 

    Also, I got an email Mar 6th saying my bill amount is €-3.73. When I log into myeir.ie it says my account is no longer active but my first bill will be issued Mar 1st. 

    Can a rep respond please?


Comments

  • #2
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    Andrew76 wrote: »
    Hi there,

    So I cancelled my account back in December by phone, cancelled the direct debit (due to all the horror stories on here), paid my final bill and got an email Jan 2d confirming cancellation which said you would send me out a letter with details to return the router etc. How long does this letter take to arrive? 

    Also, I got an email Mar 6th saying my bill amount is €-3.73. When I log into myeir.ie it says my account is no longer active but my first bill will be issued Mar 1st. 

    Can a rep respond please?
    Hi Andrew76

    Can you pm me your old account details as follows and I will look into this for you. 

    Name
    Account Number
    1st line of address
    DOB
    Are you the account holder?

    Many thanks

    Linzi


  • #3
    Andrew76
    Moderators, Computer Games Moderators Posts: 10,669 Mod ✭✭✭✭Andrew76


    PM just sent there, cheers.
     


  • #4
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    Andrew76 wrote: »
    PM just sent there, cheers.
     
    Thanks Andrew76

    I have replied to your pm

    Thanks

    Linzi


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