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Impossible to cancel contract

  • 09-03-2019 06:50PM
    #1
    chrissie47
    Registered Users, Registered Users 2 Posts: 1 ✭


    I chose the [font=Arial, Helvetica, sans-serif]"eir mobile complete 30 days", a Sim card only contract which I thought was renewable every 30 days (hence the name?); when the email arrived it was a 12 months contract not advertised on the website; living in a remote area with coverage problems, I wanted to test before taking up a contract; no use paying a contract for 12 months if I could not use the mobile.[/font]
    [font=Arial, Helvetica, sans-serif]I downloaded the cancellation form and sent it to EIR with the sim card unopened and unused within 14 days, thinking that would be it; it wasn't!

    I received a first bill and tried the chat line, 1901, 1905 plus a few phone numbers given to me by the different people I had on the chat line: either no response or 30 minutes wait to just be cut off![/font]
    [font=Arial, Helvetica, sans-serif]I then filed a complaint on the site on 11/02 which was never answered apart from the automatic message saying it had been received.

    And today.....second bill!!![/font]
    [font=Arial, Helvetica, sans-serif]Tried the chat line again, I won't even comment, it was useless. I escaladated the complaint on the Eir website and contacted ComReg Consumer Care.[/font]
    [font=Arial, Helvetica, sans-serif]The Eir service is just atrocious and after a Google search, I am unfortunately not the only one. [/font]
    [font=Arial, Helvetica, sans-serif]What do I need to do to have my contract cancelled and be reimbursed as of course Eir has debited my account ?!!!!!![/font]


Comments

  • #2
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    chrissie47 wrote: »
    I chose the [font=Arial, Helvetica, sans-serif]"eir mobile complete 30 days", a Sim card only contract which I thought was renewable every 30 days (hence the name?); when the email arrived it was a 12 months contract not advertised on the website; living in a remote area with coverage problems, I wanted to test before taking up a contract; no use paying a contract for 12 months if I could not use the mobile.[/font]
    [font=Arial, Helvetica, sans-serif]I downloaded the cancellation form and sent it to EIR with the sim card unopened and unused within 14 days, thinking that would be it; it wasn't!

    I received a first bill and tried the chat line, 1901, 1905 plus a few phone numbers given to me by the different people I had on the chat line: either no response or 30 minutes wait to just be cut off![/font]
    [font=Arial, Helvetica, sans-serif]I then filed a complaint on the site on 11/02 which was never answered apart from the automatic message saying it had been received.

    And today.....second bill!!![/font]
    [font=Arial, Helvetica, sans-serif]Tried the chat line again, I won't even comment, it was useless. I escaladated the complaint on the Eir website and contacted ComReg Consumer Care.[/font]
    [font=Arial, Helvetica, sans-serif]The Eir service is just atrocious and after a Google search, I am unfortunately not the only one. [/font]
    [font=Arial, Helvetica, sans-serif]What do I need to do to have my contract cancelled and be reimbursed as of course Eir has debited my account ?!!!!!![/font]
    Hi chrissie47

    Can you pm me the following details please?

    Name
    Account Number
    1st line of address
    DOB
    Are you the account holder?

    Many thanks

    Linzi


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