Customer care and loyalty team not answering phone.

StonedRaider

Why can't I get to speak to somebody who knows what thay are doing in the customer care/ loyalty department.
2 half hour phone calls on hold and then line just went dead.
Sorry Eir, that's terrible service

eir: Grainne

StonedRaider wrote: »

Why can't I get to speak to somebody who knows what thay are doing in the customer care/ loyalty department.
2 half hour phone calls on hold and then line just went dead.
Sorry Eir, that's terrible service

Hi StonedRaider, 

Sorry to hear you are unable to get through to this team. 

Is there anything I can assist you with here?

Thanks, 
Grainne

StonedRaider

Sorry Grainne, damage done. There's no reward for loyalty after over 10 years and every single bill paid in full on time every time. 

ytpe2r5bxkn0c1

Same with us. With Eir from P&T through Eircom and no loyalty incentive whatever.

As for getting through to them by phone, it's beyond a disgrace.

eir: Grainne

StonedRaider wrote: »

Sorry Grainne, damage done. There's no reward for loyalty after over 10 years and every single bill paid in full on time every time. 

Sorry to hear you feel this way StonedRaider, 

Post here if we can assist you in the future. 

Thanks, 
Grainne

coreb_KK

Hi,

I've been waiting on hold for 25 minutes waiting to talk to someone in the "so-called" Loyalty Team. Does anyone actually answer the phones ?

It's just a simple question about what speed broadband is available at my house.

Last week I rang to sign up for eir braodband and the lad on the phone told me the minimum package I could sign up for was the 300MB deal.

I'm just wondering how my neighbour, 2 doors down, is getting the 150MB package installed today ?

Thanks, David

eir: Grainne

coreb_KK wrote: »

Hi,

I've been waiting on hold for 25 minutes waiting to talk to someone in the "so-called" Loyalty Team. Does anyone actually answer the phones ?

It's just a simple question about what speed broadband is available at my house.

Last week I rang to sign up for eir braodband and the lad on the phone told me the minimum package I could sign up for was the 300MB deal.

I'm just wondering how my neighbour, 2 doors down, is getting the 150MB package installed today ?

Thanks, David

Hi David, 

Thanks for getting in touch. 

If you click on this link you can check what the best fibre is available at your address. 

You can either sign up online using the above link or you can call our sales team. 

There is no minimum package that you have to sign up to. 

Thanks, 
Grainne

coreb_KK

Hi Grainne,

Thanks for the reply. I went to the link and yes I can see that I have the option of the 150MB package.

The problem is that last week on the 1st March when I signed up there was an offer of the 150MB was 30.99 (or 32.99 I can't fully remember) a month and the 300MB was 40.99. That offer has now expired.

The lad on the phone told me that seeing as how the only option I had was fibre to the home then the minimum I could get was the 300MB meaning that I am signed up for 40.99 when clearly the 150MB option is available and I could have got the cheaper option. I'm pretty sure the call was recorded so proof is available of the conversation I had with him. If I am able to get the 150MB connection then that is what I would like instead of the 300MB and seeing as how I placed the order before the deal ran out then I should still be able to get the deal as the sales person at 1800 503 303 gave me false information.

Another issue I have just spotted is the Welcome to eir email I have from getmore@eir.ie on the 1st March says the Promotional offer is €40.99, however when I log into my.eir.ie it says the Promotional offer is €42.99. Why has it now jumped €2 ?

Thanks, David

eir: Grainne

coreb_KK wrote: »

Hi Grainne,

Thanks for the reply. I went to the link and yes I can see that I have the option of the 150MB package.

The problem is that last week on the 1st March when I signed up there was an offer of the 150MB was 30.99 (or 32.99 I can't fully remember) a month and the 300MB was 40.99. That offer has now expired.

The lad on the phone told me that seeing as how the only option I had was fibre to the home then the minimum I could get was the 300MB meaning that I am signed up for 40.99 when clearly the 150MB option is available and I could have got the cheaper option. I'm pretty sure the call was recorded so proof is available of the conversation I had with him. If I am able to get the 150MB connection then that is what I would like instead of the 300MB and seeing as how I placed the order before the deal ran out then I should still be able to get the deal as the sales person at 1800 503 303 gave me false information.

Another issue I have just spotted is the Welcome to eir email I have from getmore@eir.ie on the 1st March says the Promotional offer is €40.99, however when I log into my.eir.ie it says the Promotional offer is €42.99. Why has it now jumped €2 ?

Thanks, David

Hi David, 

With all of our plans, there is a discount of €2 applied if you pay your bill by direct debit. 

If you could PM the following details I can check why the agent only offered you the 150MB package
1. Registered Name
2. Registered Address
3. Account Number
4. DOB
5. Are you the Account Holder?

Thanks, 
Grainne