When will installation happen

Upintheeir

Signed up online on 16th February for a new installation.
Joined myeir to keep tabs on progress.

Today's the 5th of March. 17 days later.
On the myeir app, it says installation is pending.
17 days later and not even a date for installation yet.

Also, letter received from eir which confirmed price which I signed up to doesn't tally with the price myeir is showing. What's this all about?

eir: Linzi

Upintheeir wrote: »

Signed up online on 16th February for a new installation.
Joined myeir to keep tabs on progress.

Today's the 5th of March. 17 days later.
On the myeir app, it says installation is pending.
17 days later and not even a date for installation yet.

Also, letter received from eir which confirmed price which I signed up to doesn't tally with the price myeir is showing. What's this all about?

Hi Upintheeir

Can you pm me the following details please and I will certainly look into this for you. 

Name
Account Number
1st line of address
DOB
Are you the account holder?

Many thanks

Linzi

Upintheeir

eir: Linzi wrote: »

Hi Upintheeir

Can you pm me the following details please and I will certainly look into this for you. 

Name
Account Number
1st line of address
DOB
Are you the account holder?

Many thanks

Linzi

Pm aent

eir: Linzi

Upintheeir wrote: »

eir: Linzi wrote: »

Hi Upintheeir

Can you pm me the following details please and I will certainly look into this for you. 

Name
Account Number
1st line of address
DOB
Are you the account holder?

Many thanks

Linzi

Pm aent

I have replied to your pm

Thanks

Linzi

Upintheeir

As expected, this was 'resolved' to the point where it looked like some progress was made but actually was lied to by eir and now I'm back at square one without an installation date again.
Even though yesterday was the installation date.

How does this company get away with the lies?

eir: Grainne

Upintheeir wrote: »

As expected, this was 'resolved' to the point where it looked like some progress was made but actually was lied to by eir and now I'm back at square one without an installation date again.
Even though yesterday was the installation  date.

How does this company get away with the lies?

Hi Upintheeir, 

My apologies you were not contacted about your appointment being changed. 

I will follow this up with Linzi and she will respond to you shortly. 

Thanks, 
Grainne

eir: Grainne

Upintheeir wrote: »

As expected, this was 'resolved' to the point where it looked like some progress was made but actually was lied to by eir and now I'm back at square one without an installation date again.
Even though yesterday was the installation  date.

How does this company get away with the lies?

Hi Upintheeir, 

My apologies you were not contacted about your appointment being changed. 

I will follow this up with Linzi and she will respond to you shortly. 

Thanks, 
Grainne

Upintheeir

It's been well over a month now.
Each time I receive 'help' it just means I wait patiently for the date that has been "sorted' out for me.
When I signed up online, the date I was given was 23rd of February. It is one month later.
I've rang to no avail.
Talked to some fool on live chat to no avail.
And now dealt with yourselves, as it turns out, to no avail.
How does one communicate in a productive manner with your company?

eir: Linzi

Upintheeir wrote: »

It's been well over a month now.
Each time I receive 'help' it just means I wait patiently for the date that has been "sorted' out for me.
When I signed up online, the date I was given was 23rd of February. It is one month later.
I've rang to no avail.
Talked to some fool on live chat to no avail.
And now dealt with yourselves,  as it turns out,  to no avail.
How does one communicate in a productive manner with your company?

Hi Upintheeir

I have sent you a pm.

Kind regards

Linzi