FTTH Box - Red Light

Thekeencyclist

Hi Eir,

This morning KN installed the FTTH set up in my house.
I am getting a Red Light indicating no signal available yet on the FTTH box that the router / modem connects to.

Since KN left, my existing BB has been dropped. I was initially told that my existing BB would be available until the FTTH was fully enabled and that everything would be pretty much seamless with the exception of having to connect to the new modem etc when FTTH was fully set up on my end.

I work from home for my employer so really need this issue resolved asap.

Any other info needed, please let me know and I can PM it over to you.....

TIA....
Mike

eir: Grainne

Thekeencyclist wrote: »

Hi Eir,

This morning KN installed the FTTH set up in my house.
I am getting a Red Light indicating no signal available yet on the FTTH box that the router / modem connects to.

Since KN left, my existing BB has been dropped. I was initially told that my existing BB would be available until the FTTH was fully enabled and that everything would be pretty much seamless with the exception of having to connect to the new modem etc when FTTH was fully set up on my end.

I work from home for my employer so really need this issue resolved asap.

Any other info needed, please let me know and I can PM it over to you.....

TIA....
Mike

Hi Mike, 

Sorry to hear your fibre is not working. You will need to speak to my colleagues in our technical team. 

They can be contacted by calling 1890260260 they will be able to investigate this. 

Thanks, 
Grainne

Thekeencyclist

eir: Grainne wrote: »

Thekeencyclist wrote: »

Hi Eir,

This morning KN installed the FTTH set up in my house.
I am getting a Red Light indicating no signal available yet on the FTTH box that the router / modem connects to.

Since KN left, my existing BB has been dropped. I was initially told that my existing BB would be available until the FTTH was fully enabled and that everything would be pretty much seamless with the exception of having to connect to the new modem etc when FTTH was fully set up on my end.

I work from home for my employer so really need this issue resolved asap.

Any other info needed, please let me know and I can PM it over to you.....

TIA....
Mike

Hi Mike, 

Sorry to hear your fibre is not working. You will need to speak to my colleagues in our technical team. 

They can be contacted by calling 1890260260 they will be able to investigate this. 

Thanks, 
Grainne

Hi Grainne,

I called Tech Support yesterday as suggested who say everything is active and up and running on their end.

I still have a Red Light this morning. At this stage I need a resolution ASAP as I depend on BB and phone line to work from home for my employer. (Right now I have nothing, no BB and I cant even make / receive calls on my landline). 

I did not sign up to be left without BB of any description and phone line as I was so it appears that right now I have been mis-sold a product by one of Eir's Door to Door Reps.

I believe I have 2 options available:
 - FTTH Line is made active for my account
 - Account is cancelled and I return to my previous ISP.

Can any advice be given as to when the FTTH line will be activated??

Thanks 
Mike

Grab All Association

Thekeencyclist wrote: »

Hi Grainne,

I called Tech Support yesterday as suggested who say everything is active and up and running on their end.

I still have a Red Light this morning. At this stage I need a resolution ASAP as I depend on BB and phone line to work from home for my employer. (Right now I have nothing, no BB and I cant even make / receive calls on my landline). 

I did not sign up to be left without BB of any description and phone line as I was so it appears that right now I have been mis-sold a product by one of Eir's Door to Door Reps.

I believe I have 2 options available:
 - FTTH Line is made active for my account
 - Account is cancelled and I return to my previous ISP.

Can any advice be given as to when the FTTH line will be activated??

Thanks 
Mike

Have you tried powering on/off the ONT?

eir: Grainne

Thekeencyclist wrote: »

eir: Grainne wrote: »

Thekeencyclist wrote: »

Hi Eir,

This morning KN installed the FTTH set up in my house.
I am getting a Red Light indicating no signal available yet on the FTTH box that the router / modem connects to.

Since KN left, my existing BB has been dropped. I was initially told that my existing BB would be available until the FTTH was fully enabled and that everything would be pretty much seamless with the exception of having to connect to the new modem etc when FTTH was fully set up on my end.

I work from home for my employer so really need this issue resolved asap.

Any other info needed, please let me know and I can PM it over to you.....

TIA....
Mike

Hi Mike, 

Sorry to hear your fibre is not working. You will need to speak to my colleagues in our technical team. 

They can be contacted by calling 1890260260 they will be able to investigate this. 

Thanks, 
Grainne

Hi Grainne,

I called Tech Support yesterday as suggested who say everything is active and up and running on their end.

I still have a Red Light this morning. At this stage I need a resolution ASAP as I depend on BB and phone line to work from home for my employer. (Right now I have nothing, no BB and I cant even make / receive calls on my landline). 

I did not sign up to be left without BB of any description and phone line as I was so it appears that right now I have been mis-sold a product by one of Eir's Door to Door Reps.

I believe I have 2 options available:
 - FTTH Line is made active for my account
 - Account is cancelled and I return to my previous ISP.

Can any advice be given as to when the FTTH line will be activated??

Thanks 
Mike

Hi Mike, 

Sorry to hear that calling this team did not resolve this for you. 

I have been advised you will need to contact this team and they will need to escalate this for you. 

Sincere apologies for the inconvenience caused. 

Thanks, 
Grainne