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SPC Connect email triggers

  • 05-03-2019 9:43am
    #1
    stamjoe
    Registered Users, Registered Users 2 Posts: 158 ✭✭


    Hello,

    I seem to only get emails notifying the alarm was unset, I don't seem to get any that it triggered, is it perhaps the alarms were only triggered for a few seconds and it does not send a notification but it will always send unset mail notifications?

    Settings are below on my email filter.

    1x03hhP.png


Comments

  • #2
    Jnealon
    Registered Users, Registered Users 2 Posts: 2,071 ✭✭✭Jnealon


    There's a 30 second delay built in unless it's a panic alarm


  • #3
    stamjoe
    Registered Users, Registered Users 2 Posts: 158 ✭✭stamjoe


    Thought so, quite annoying then it sends a mail to say unset though!


  • #4
    Jnealon
    Registered Users, Registered Users 2 Posts: 2,071 ✭✭✭Jnealon


    Get your installer to reduce the timer, easy fix.


  • #5
    stamjoe
    Registered Users, Registered Users 2 Posts: 158 ✭✭stamjoe


    The 30 seconds is perfect but it's the fact the unset can't be inherently linked to the original trigger.


  • #6
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Un check intruder alarm restores.
    I'm sure there are a million & one other variations you can change in system policy's.


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  • #7
    stamjoe
    Registered Users, Registered Users 2 Posts: 158 ✭✭stamjoe


    I would still like to know if it was a confirmed alarm that a confirmed restore was done, with unchecking it then there is no notification of a restore. Seems to be a catch-22.


  • #8
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Confirmed alarm is more than one zone activating. That will email you .
    You could also reduce the timer down.
    Also take a look at all the options in system policy's & system alert policy's in the configuration settings via the browser.


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