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Ordered Phone, TV and Broadband - But KN were only told to install Phone!?

  • 05-03-2019 8:59am
    #1
    WillyWonkaBar
    Registered Users, Registered Users 2 Posts: 165 ✭✭


    Hey,

    I ordered phone, TV and broadband last week and it was due to be installed this morning but the installation team (KN) only had me down for a phone line installation.

    I've booked off the morning from work to be here to make sure the installation goes through and now I still have no connection. To ANYTHING?

    Can someone from EIR get in touch please.


Comments

  • #2
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    WillyWonkaBar wrote: »
    Hey,

    I ordered phone, TV and broadband last week and it was due to be installed this morning but the installation team (KN) only had me down for a phone line installation.

    I've booked off the morning from work to be here to make sure the installation goes through and now I still have no connection. To ANYTHING?

    Can someone from EIR get in touch please.
    Hi WillyWonkaBar, 

    Sorry to hear of the poor start with our network. 

    Could you PM the following details and I will investigate this?
    1. Registered Name
    2. Registered Address
    3. Account Number
    4. DOB
    5. Are you the Account Holder?

    Thanks, 
    Grainne


  • #3
    WillyWonkaBar
    Registered Users, Registered Users 2 Posts: 165 ✭✭WillyWonkaBar


    Thanks Grainne, Sent a PM.


  • #4
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    WillyWonkaBar wrote: »
    Thanks Grainne, Sent a PM.
    No problem WillWonkaBar, 

    I have responded to your PM. 

    Thanks, 
    Grainne


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