Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Modem Charge

  • 01-03-2019 1:46pm
    #1
    Mohamed Nasr
    Registered Users, Registered Users 2 Posts: 2 ✭


     Hi,

    I closed my contract with Eir and return the modem using Nightline service.
    However, I was charging for the modem in the last bill.

    I tried to talk to customer service but before redirecting my call to a person it asked about my account number or phone number, which the system has no record about it because the account already closed.

    Can you explain why I got this charge, and what to do to remove it from the last bill?

    Regards


Comments

  • #2
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    Mohamed Nasr wrote: »
     Hi,

    I closed my contract with Eir and return the modem using Nightline service.
    However, I was charging for the modem in the last bill.

    I tried to talk to customer service but before redirecting my call to a person it asked about my account number or phone number, which the system has no record about it because the account already closed.

    Can you explain why I got this charge, and what to do to remove it from the last bill?

    Regards
    Hi Mohamed Nasr, 

    Could you PM the following details and I can investigate this?
    1. Registered Name
    2. Registered Address
    3. Account Number
    4. DOB
    5. Are you the Account Holder?

    Thanks,
    Grainne


Advertisement