Modem Charge

Mohamed Nasr

 Hi,

I closed my contract with Eir and return the modem using Nightline service.
However, I was charging for the modem in the last bill.

I tried to talk to customer service but before redirecting my call to a person it asked about my account number or phone number, which the system has no record about it because the account already closed.

Can you explain why I got this charge, and what to do to remove it from the last bill?

Regards

eir: Grainne

Mohamed Nasr wrote: »

 Hi,

I closed my contract with Eir and return the modem using Nightline service.
However, I was charging for the modem in the last bill.

I tried to talk to customer service but before redirecting my call to a person it asked about my account number or phone number, which the system has no record about it because the account already closed.

Can you explain why I got this charge, and what to do to remove it from the last bill?

Regards

Hi Mohamed Nasr, 

Could you PM the following details and I can investigate this?
1. Registered Name
2. Registered Address
3. Account Number
4. DOB
5. Are you the Account Holder?

Thanks,
Grainne