How to move from eir sim only to prepay

kala85

How do I move from eir sim only to eir prepay?

Do I need to call into an eir store or can it.be done over the phone.

Also will I be credited back for any money or remaining days that I am due back on my bill.

eir: Grainne

kala85 wrote: »

How do I move from eir sim only to eir prepay?

Do I need to call into an eir store or can it.be done over the phone.

Also will I be credited back for any money or remaining days that I am due back on my bill.

Hi kala85, 

In order to change your services to prepay you will need to speak to an agent in our loyalty team. This will need to be done over the phone. 

When your services are changed to prepay your final bill will then be issued 

Thanks, 
Grainne

kala85

eir: Grainne wrote: »

Hi kala85, 

In order to change your services to prepay you will need to speak to an agent in our loyalty team. This will need to be done over the phone. 

When your services are changed to prepay your final bill will then be issued 

Thanks, 
Grainne

Is that your loyalty team.

Can an ordinary customer agent do this.

Do you have a number for loyalty

eir: Grainne

kala85 wrote: »

eir: Grainne wrote: »

Hi kala85, 

In order to change your services to prepay you will need to speak to an agent in our loyalty team. This will need to be done over the phone. 

When your services are changed to prepay your final bill will then be issued 

Thanks, 
Grainne

Is that your loyalty team.

Can an ordinary customer agent do this.

Do you have a number for loyalty

Hi kala85, 

You will need to call 1901 and ask to be put through to our loyalty team. 

Only an agent in our loyalty team can process this. 

Grainne