New Mobo, Ram, CPU - which one isn't working

KAGY

Hi, just upgrading the PC - new motherboard, RAM and CPU. But it's not turning on, no POST, beeps or display. The fan are all running, and the motherboard's "ambient lighting" is turning on.

I've tried unplugging everything, including hdds, all peripherals except monitor, switched memory slots - still nothing. Reset CMOS, remove CMOS battery, nothing.
No beeps even if I boot without ram. I measured ATX at 12V.

Is there anything that I can do to check if it's the mobo or CPU that's gone? Going to stick the RAM in the PC i'm typing on now to check it out, but it an Intel socket so I can't try the CPU

• Gigabyte GA-AB350M-HD3AM4 B350M HD3 AMD Ryzen Athlon G7 DDR4 USB 3.1 CF Micro ATX Motherboard - Black
• Corsair CMK8GX4M1A2400C16 Vengeance LPX 8 GB (1 x 8 GB) DDR4 2400 MHz C16 XMP 2.0 High Performance Desktop Memory Module, Black
• AMD Ryzen 5 2600 6-Core 19 MB Cache 65 W CPU with Wraith Stealth Cooler - Black

An to make matters worse, it's over 2 months since I bought the components on Amazon so it'll be fun trying to get some recourse .

Inviere

If using a GPU, have you configured the bios not to use on board graphics?

KAGY

Just a quick reply to confirm the RAM is working in this machine

KAGY

Inviere wrote: »

If using a GPU, have you configured the bios not to use on board graphics?

Not even getting that far, no POST whatsoever! Tried with and without GPU and even on an older VGA monitor!

Lu Tze

You may need a BIOS update for the motherboard to run a 2nd gen Ryzen

KAGY

Just saw that the Ryzen requires a discrete GPU, so I'm currently going to check that out. (but I had the card plugged in on first boot!)
gigabyte Radeon HD 4670

KAGY

Lu Tze wrote: »

You may need a BIOS update for the motherboard to run a 2nd gen Ryzen

you might have something there, found on Reddit --> Does your board's serial number start with SN17? If so then it's not updated.

Next, need to figure out how to update the bios without a working CPU

Quick Edit: Might be able to get a loaner from AMD tech support

amd website wrote:

Short Term Processor Loan Boot Kit

AMD will offer affected and qualified users (as described below) a AMD AM4 A-series processor including thermal solution for short term use ("boot kit") to perform the BIOS update on their motherboard.

This short-term processor loan or boot kit is offered through AMD warranty services and is available only for qualified users that have made a valid purchase of a 2nd Gen Ryzen™ Desktop Processor and are affected by this specific boot up issue.

wotzgoingon

I seen on adverts recently someone offering a service to update Ryzen motherboards for a small fee may be quicker than waiting for AMD to send out kit.

KAGY

wotzgoingon wrote: »

I seen on adverts recently someone offering a service to update Ryzen motherboards for a small fee may be quicker than waiting for AMD to send out kit.

Saw that, or similar at least, but its up in Dublin €20 for a loan and by the time I factor in driving or p&p it'll be cheaper for me to buy an A6 for €38 ext vat and sell it after

killanena

If you ordered off amazon ask for a replacement motherboard, they will ship it and give you a free post return label for the other one with about 2 months to send it back. No harm in trying another MoBo to see if that is the problem. I heard the likelihood of a faulty CPU is very low.

I started a thread here recently with a very similar issue and it was a faulty motherboard (or one I fried myself) in the end.

KAGY

killanena wrote: »

If you ordered off amazon ask for a replacement motherboard, they will ship it and give you a free post return label for the other one with about 2 months to send it back. No harm in trying another MoBo to see if that is the problem. I heard the likelihood of a faulty CPU is very low.

I started a thread here recently with a very similar issue and it was a faulty motherboard (or one I fried myself) in the end.

Thanks, but I left it on the long finger too long and I've missed the returns window. But LuTze was right, once I was pointed in the right direction I found loads of similar problems. So I just have to get an older am4 CPU and flash an update.
I've opened a ticket with AMD and I need -->

Before approving your request, I would like to verify that you have tried to contact your motherboard manufacturer or their local authorized service provider, and they have established that your motherboard requires a BIOS update, and were not able to help you perform that update.

Please provide a summary or copy of your communication with the motherboard manufacturer to indicate why support from the Original Design Manufacturer (ODM) is not suitable.


AMD is in position to be able to provide a short-term loan of a Boot kit, such that you can Flash the BIOS yourself.
To qualify for this service, AMD will require a picture of your

Processor (note: a picture of the retail box is not sufficient), that clearly shows the Model number and Serial number plus a copy of your purchase invoice.


Please can you also provide details of your motherboard and a copy of your purchase invoice.

Seems like a pain, contacting gigabyte too, wiping the thermal paste off etc
I'm asking around to see if any mates have one I could borrow, or failing that I'll buy an A6 and sell it on if I can

killanena

Not be easier to just sell it on and buy a new board? Sounds like a lot of hassle tbh.